Company Description

1Above Technology is a technology solutions provider that has been in operation since 2005. Initially established in the Greater Los Angeles area, we have expanded our services to cater to companies in over 10 states nationwide. Our highly experienced team is dedicated to delivering innovative technology solutions that work for our clients. We are passionate about technology and strive to provide the best possible solutions to meet our clients' needs.

Role Description

This is a full-time, on-site role for a Tier 1 Helpdesk Technician in Plano, TX. The Helpdesk Technician will be responsible for the following:

Answering incoming calls and returning voicemails in a timely and professional manner
Managing tickets in our helpdesk system to ensure accurate and timely resolution
Providing IT troubleshooting assistance to end-users, escalating tickets to Tier 2 technicians when necessary
Maintaining clear documentation of issues and resolution in tickets
Ensuring that Knowledge Base articles and customer asset documentation is current and accurate
Participating in the after hours on-call rotation to support emergency requests.

Qualifications

Experience in desktop computer support and troubleshooting
Proficient in providing help desk support
Knowledge of computer hardware and software
Strong problem-solving skills
Excellent communication and customer service skills
Ability to work in a fast-paced environment
Strong documentation skills
Relevant certifications or degrees in computer science or a related field are a plus

Benefits

Generous and flexible paid time off including paid personal time off
Competitive health insurance plans and 401(k) match
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs

Salary:

$20-22/hour based on experience

1Above Technology

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Tier 1 Helpdesk Technician