Position Summary

Agilant Solutions is looking for a technical support analyst to support our retail SMB clients.

As a Technical Support Analyst, you will provide support to retail customers and business users to make Agilant Solutions an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success.

Agilant Solutions is an excellent place to collaborate in a fast-paced environment.

Job Requirements

Previous experience working in a call center or help desk environment preferred

Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)

Excellent communication and customer service skills

Knowledge of Windows and Office 365

Managing several priorities in an ever-changing environment

Plan, develop, and implement training on products and sales techniques

Strong verbal, written, and presentation skills

Reliable transportation to the office on weekdays

Any certifications such as A+ or MTA preferred

Skills

Must be organized and self-motivated

High energy personality

Ability to motivate team members to meet or exceed expectations through positive reinforcement

Goal oriented

Certifications/Qualifications (all preferred, but not required)

CompTIA suite certificate (Comptia A+, Network + etc) preferred
Microsoft office experience preferred
Any other type of IT certifications welcomed
Familiarity with IT infrastructures (servers, networking, etc)
Command line experience

Responsibilities

Responsible for maintaining a professional relationship with clients

Proprietary troubleshooting techniques to resolve a customer’s technical issues

Deliver service and support to end-users via phone

Documenting call history for service events

Have a working knowledge of client processes

Compensation

Competitive compensation

Paid time off

Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)

Paid training and advancement opportunities

Equal Opportunity

Agilant Solutions, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.

Agilant Solutions, Inc.

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Technical Support Analyst