Technical Support Specialist

AGTEK Development Company, a part of Hexagon

Based in Livermore, California with offices in Atlanta, AGTEK is widely and favorably recognized as the leading supplier of earthwork takeoff and 3D modeling solutions for heavy construction contractors. Founded in 1981, AGTEK pioneered computer optimization software for agricultural land leveling, construction earthwork and GPS grading.

Our parent company Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.

Technical Support Specialist responsibilities include but are not limited to:

Technical Support

Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software products
Provide a friendly, courteous experience for customers
Address customer problems within established response time
Suggest changes and methods for the improvement of our products
Verify, and if necessary, report defects when encountered during testing, support or training

Quality Control

Test new versions and updates
Confirm bug fixes and maintain bug tracking system

Other Tasks

Assist with the development and editing of training guides and videos
Provide training and support for customers, salespeople and internal staff
Assemble and test fly Drones

Skills and Qualifications

College degree preferred or equivalent work experience in computer or information technology
Experience in the construction industry and AGTEK products
Must be reliable and punctual with a strong work ethic and self motivated
Outstanding interpersonal skills and a positive attitude
Ability to quickly master and explain software
Articulate and well-spoken with excellent phone and email etiquette
Must work cooperatively with other team members
Is willing to travel occasionally

Compensation

Competitive salary, benefits and expense reimbursement. Comprehensive training. Excellent support. Collegial environment. Long term career opportunity with a leader in an important niche market.

Agtek Development Company is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.

For more information feel free to visit www.agtek.com and www.hexagon.com.

AGTEK Development Company, Inc.

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Technical Support Specialist