Member Services Coordinator

Akron Cleveland Association of REALTORS® (ACAR), a leading resource and advocate for the real estate community, has an immediate opening for a Member Services Coordinator!

Are you a systematic customer service or administrative professional with a passion for record-keeping, reporting, and member services? Do you have a knack for investigative problem-solving and a proven track record of success in identifying and collecting overdue payments from valued customers?

We may be looking for you!

We are seeking a cooperative, rational, and accurate member services professional to join our team as a key contributor to our organization’s growth and success. As the Member Services Coordinator, you will perform a variety of administrative functions and provide superior customer service to ensure successful front office operations, accurate membership records, and efficient collection of membership dues.

The individual we select will be a diligent, self-sufficient, and organized steward who puts professionalism, customer experience, and organizational objectives at the forefront. Qualified candidates will have a proven ability to proactively manage multiple membership services tasks to ensure accurate record keeping, detailed reporting, and timely communication.

If you're ready to bring your stability, conscientiousness, and process mastery to make an impact with a well-respected and supportive organization, we want to hear from you! (Confidentially of course!) Apply now and continue to grow and learn with our trusted organization.

About the Position:

The Member Services Coordinator is a vital member of the team, ensuring superior customer service to all association members, managing front office operations, accurately maintaining membership records, and efficiently collecting member dues. Reporting to the COO and collaborating with the Controller, this position performs a wide variety of administrative support functions with minimum guidance, frequently in a confidential fashion. The successful candidate will act as the central point of contact for all association members, playing a primary role in promoting a professional image and the ACAR brand. This position offers an excellent opportunity for a customer service/administrative professional to own their duties without micromanagement while having access to experienced leadership for support.

Job duties and responsibilities: Include but not limited to:

Answers membership phone calls, helps with questions, aids in problem-solving, and addresses concerns promptly and effectively.
Assists with new member applications.
Maintains an accurate member database and promptly records all additions changes, and terminations.
Inputs all new members into the database system and develops monthly reports of new, and terminated members for Board of Directors.
Keeps members’ information current in membership database and M1 system
Maintains and serves as the main point of entry for membership database.
Ensures COO is informed of any problem with the system or membership.
Processes new REALTOR® and Affiliate members for ACAR, including processing newly licensed agents, collecting necessary applications, application fees, local, state and national dues, copy of license, and letters of good standing.
Advises MLS of new members, transfers, license returns, and membership record changes.
Compares MLS and ACAR rosters on a regular basis; researches and corrects errors.
Creates monthly new member report.
Corrects errors generated by M1.
Generate and mail monthly office statements.
Generates local, state and national dues billing bi-annually.
Generates quarterly/annual CIE dues billing.
Prepare and submits dues transmittal information to OR and NAR.
Collects and submits REALTOR Emeritus applications to OR and NAR on a semi-annual basis.
Works with walk-in customers to address their membership questions.
Assumes any other responsibilities that may be assigned by the CEO.

Knowledge and skills required:

A commitment to customer satisfaction
The ability to identify and prioritize activities that lead to a goal
Utilizing logical, systematic and orderly procedures to meet objective
Writing clearly, succinctly and understandably
The ability to treat others fairly, regardless of personal biases or beliefs
Effectively communicating, building rapport and relating well to all kinds of people
Demonstrating self-control and an ability to manage time an priorities
Working effectively and productively with other across all levels of the organization
Anticipate, analyze, diagnose, and resolve problems
The ability to quickly recover from adversity

Experience:

Qualified individuals will have a minimum of 10+ years of hands-on experience in collections, accounts receivable, and/or accounting reconciliation, preferably within a member-based or customer service setting. Significant experience communicating with a high-volume customer base across varying demographics is required. The successful candidate should have significant experience utilizing Microsoft Office applications, Customer Relationship Management (CRM) software, and preferably accounting software. Advanced skills in written communication, verbal communication, and de-escalation techniques are essential skills for this role. This position requires an individual with an outstanding commitment to customer focus, goal achievement, planning and organizing, self-management, as well as diplomacy and tact.

Education

High school diploma or equivalent required
Associate’s or Bachelor’s Degree preferred, but not required

Work Location:

Akron Cleveland Association of REATLORS® Headquarters in Broadview Heights, OH (Onsite role)
Schedule: Monday through Friday, 8:00 am – 4:30 pm

Salary and Benefits:

Salary Range $50,000 – $60,000 yearly depending on experience
401(k) with matching
Medical Insurance
Vision Insurance
Dental Insurance
Disability Insurance
Life Insurance
PTO
Paid Holidays
Professional development opportunities
Bereavement Leave
Sick Leave

About Akron Cleveland Association of REALTORS®:

The Akron Cleveland Association of REALTORS®, abbreviated ACAR, is a professional organization for real estate professionals who sell real property and businesses that work in or with the real estate industry. ACAR provides a variety of services to its members including education, insurance, affinity programs and legislative representation, as well as membership in the Ohio Realtors® (OR) and the National Association of Realtors® (NAR). ACAR’s membership categories include REALTOR® and Commercial REALTORS®. ACAR also has a membership category named “Affiliates”. Affiliate members represent a variety of specialties within the real estate field, including title agencies, financial institutions, home inspection service organizations, publishing houses, mortgage companies, law firms and many others.

Akron Cleveland Association of REALTORS® values a diverse work environment.

ACAR is an Equal Opportunity Employer.

Akron Cleveland Association of REALTORS®

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