Job Summary:

We are looking for an experienced and driven Tier 2 IT Support Technician to join the dynamic and tight-knit team at the Allen Lund Company. This is a rare opportunity to work in a small company where you can truly make a big impact and play a key role in shaping the company’s IT operations and infrastructure.

With your depth of IT Operations experience, you'll have the chance to influence decision-making, lead projects, and work cross-functionally with other teams to drive innovation and efficiency. In this hands-on role, your contributions will be visible and valued as you help maintain/upgrade our IT systems, solve complex problems, and keep our operations running smoothly. This position offers a unique blend of leadership and technical expertise, making you a crucial player in our ongoing success.

Key Responsibilities:

IT Operations and Support:

Provide Tier 2 support for all staff, ensuring timely resolution of IT issues.
Manage and maintain Windows Server, security protocols, networks (LAN/WAN), ISPs, mobile phones, and cloud-based phone systems.
Design, implement, and manage a multi-site Active Directory environment
Design, Implement, and manage Group Policies.
Use Powershell scripting (or similar) to automate and solve complex technical issues escalated from Tier 1 support.
Travel as needed to assist with remote office installations and relocations.
Collaborate with cross-functional teams for seamless project execution.

IT Infrastructure Management:

Maintain and optimize IT infrastructure, adhering to industry best practices.
Manage IT assets using tools like Tanium or similar asset management systems, ensuring proper hardware and software tracking.
Virtualize servers using VMware and troubleshoot VM-related issues.

Cross-Functional Collaboration & Versatility:

Work closely with the Network, Security, and Systems teams to ensure seamless integration and performance of the IT infrastructure.
Balance responsibilities by wearing multiple hats, supporting various functions and initiatives across the company as needed.
Foster a proactive approach to collaborating across departments, anticipating the needs of different teams and contributing to the overall efficiency of operations.
Provide technical support and solutions that align with the strategic goals of each department, ensuring consistency and reliability in IT operations.

Qualifications:

Minimum of 7 years of experience in IT Operations.
Strong experience with Windows Server and Active Directory.
Proficiency in Powershell scripting (required).
Experience with asset management tools, such as Tanium or similar.
VMware experience, including server virtualization and troubleshooting.
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
Strong project management skills and ability to prioritize tasks.
Excellent understanding of IT infrastructure and operations best practices.

Preferred Skills:

Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft).
Experience with cloud computing platforms and services.
Knowledge of cybersecurity principles and practices.

Allen Lund Company

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Allen Lund Company | Information Technology Support Technician II