Position Description:

The primary responsibility of the Distribution Center Support Coordinator is proactive prevention of customer disruption. In the event a failure is not caught by the proactive process, the DSC is responsible for the creation of consistent and timely communications of product delays for the customers and sales team to ensure customers are informed and armed with solutions related to delivery/inventory failures.

Primary Responsibilities:

Proactive Escalation Prevention – Responsible for ensuring customer orders are processed in a timely manner and ensuring appropriate partners are notified to proactively escalate concerns and resolution(s) needed for the customer.
This would include generating reports, communications, and solution action planning.
Proactive Customer Notification – Compose communications to the applicable sales team and directly notify the customer(s) when the Supply Chain Operations team has an error preventing delivery for the customer(s) expected/promised delivery date/time.
This would include generating reports, communications, and solution action planning.
Reactive Customer Resolution/Solve – In charge of resolution execution when our Supply Chain Operations Team has an error at the time of customer delivery.
Responsible for real-time phone escalation management and timely response to system ticketed items.
EOD (Sales) Report Validation and Sign-Off – Verify daily processes within Day-In-Life of document are completed.
Payment Deposit (DPR Work – Real Time Throughout the Day) – In charge of collection and deposit of funds at the DC in partnership with facility Designated Payment Receivers
Safe and secure handling of all deposits of Cash, Checks, and processing of Credit Cards according to ATD policy.
Reconciliation of Payment Deposit Errors (DPR Work – Real Time Throughout the Day) – Correction of errors made by driver

or deposits

EOD (Sales) Report Validation and Sign-Off – Responsible for completion of the End-Of-Day Report
Document Management – Utilizing BizHub submit TS to imaging in accordance with document management practices
DC Supplies Ordering / Management (As Needed)– Ensure facility maintains correct and sufficient supplies to run the business and support associate needs.
DC Vendor Invoice Processing (As Needed)– Ensure facility maintains current payment for services rendered
Customer Pick-Up Window Management If/When Applicable (As Needed) – Dependent on the volume at the distribution center’s CPU area, responsibilities will, from time to time, include customer service and operation within the CPU

area. Appropriate customer service support is a priority and should be expected.

Other duties/responsibilities as assigned by Distribution Center leadership

Key Partners (Positions):

DC Leadership (DEM/Supervisor)
Customer Service Reps
Customer Care Specialists
Financial Shared Services
Payment Application Services
Customer Development Managers
Director of Sales
Routing Specialist

Experience(s) that Best Prepares You:

Education: High School Diploma; GED
Experience: Prior administrative duties, typing, PC skills (Windows-based systems), math aptitude necessary
Such alternatives to the above qualifications as the company, in its discretion, may find appropriate and acceptable.

Key Competencies:

Plan and Execute for Success: Identify and address root causes when solving problems. Work collaboratively with other departments and functional teams to coordinate effective solutions.
Act Collaboratively: Communicate effectively across teams, functions, and departments.
Communicate Effectively, clearly, and concisely and adjust communication style to improve performance
Demonstrate Respect: Handle all business matters ethically and in full compliance with American Tire Distributors “Code of Conduct”
Be Accountable for Results: Assume full responsibility for the consequences of one’s behaviors, decisions, and results.

Physical Demands/Work Environment/Travel Requirements:

Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Travel required: 0% of the time, travel throughout the geographic area within the assigned region and will require overnight stays. Travel to the Field Support Center and other destinations will be required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations. Nothing in this job description creates a contract of employment in any way for any person. All employees hired by American Tire Distributors, Inc. are employees at will and the company reserves the right to terminate employees at any time for any reason or no reason at all.

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American Tire Distributors

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Distribution Coordinator