The Role

Title: Vice President, Resident and External Engagement

Location: Atlanta, Georgia

Reports to: Chief Operating Officer

Team: Manages a team of 9 direct reports

Overview:

The Vice President, Resident and External Engagement is responsible for leading Atlanta Housing’s stakeholder interface, response and engagement efforts with residents and key stakeholders. The primary focus of this role is to enhance the resident experience, encourage economic and lifestyle independence, and interact with internal, governmental and other stakeholders committed to the success of Atlanta Housing’s mission.

The professional in this position provides the visionary leadership and oversight of strategies that safeguard positive resident experience and critical AH external relationships, including participants, residents, governmental agencies, foundations, social service providers, community partners, and other stakeholders. This leadership position manages a team yet requires direct execution in addition to strategic oversight and development of the team.

Key Responsibilities:

Program Development/Execution

Develop, identify and/or actively participate in activities and initiatives that encourage youth, adults and seniors of AH participant and resident (collectively, “residents”) families achieve skills and opportunities that moves each toward economic and lifestyle independence, and promote senior residents’ wellbeing.
Provide leadership and supervision of the development and implementation of AH’s enterprise wide human development programs and initiatives that provide support for resident youth, adults and seniors of AH.
Address, investigate and resolve resident issues and concerns (including non-compliance of Housing Choice Program and/or HomeFlex Rules and Practices) and promote positive community relationships.
Promote community engagement and involvement by creating volunteer opportunities that engage AH staff and connect them to the diverse population of AH clients and the stakeholders AH serves.
Sponsor/foster/initiate programs for youth to receive the education, training, support services and opportunities they need for success in their educational pursuits and/or career and work.
Promote healthy aging across the lifespan, enabling residents to flourish in their communities.
Assist unemployed/underemployed individuals in making the transition from public assistance to economic independence.
Build and manage strategic partnerships with nonprofit service providers to support the delivery of programs and initiatives that advance AH-assisted resident outcomes toward economic independence and improved quality of life.
Provide event and marketing support for AH hosted and sponsored events.

Professional Experience

10+ years of related managerial/leadership experience with Human Development, Resident Services or related programs.
Demonstrated ability to effectively lead, manage and evaluate an experienced and diverse team.
Thorough understanding of economic and lifestyle strategies designed to encourage and assist residents of all ages.
Knowledge of pertinent U.S. Department of Housing and Urban Development affordable housing and related programs.

Knowledge & Skill Requirements

Passionate about the mission and vision of Atlanta Housing.
Ability to communicate effectively with all levels of residents, employees and public and private sector business partners.
Demonstrated ability to work in a collaborative manner with colleagues, internal clients, partners, vendors and stakeholders.
Demonstrated organization and administrative skills, including the ability to plan, organize, execute and juggle multiple demands to meet established goals and deadlines.
Superior judgment, tact, diplomacy, reasoning and analytical abilities required.
Excellent verbal and written communication skills, in addition to strong interpersonal skills.
Ability to manage multiple projects and tasks and develop/refine business processes.
Must be able to function in an environment of multiple and shifting priorities.
Requires a demonstrated proficiency of current office technology and software applications and demonstrated use of such technology/applications on a regular basis.

Education

Master’s Degree or higher from an accredited educational institution.

Compensation

Compensation will be equitable and commensurate with experience with an anticipated base salary range of 133,100 - $169,100
For further information regarding the Atlanta Housing benefits package please visit the careers page: https://tinyurl.com/mrxatzmr

Organizational Commitments

We are committed to responding to Atlantans’ affordable housing needs with compassion, urgency, and integrity.
We are committed to supporting the health, wellness, social, and economic well-being of our residents.
We are committed to transparency and accountability.
We are committed to collaborating with residents, stakeholders, and public, private, religious, educational and healthcare partners.

Atlanta Housing

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Vice President, Resident and External Engagement