Position: Field Service Supervisor

Job Description:

The Field Service Supervisor will report directly to the Sales Manager and manage all Commercial field operations for Bender CCP.

Duties and Responsibilities:

• Business Growth

a. Responsible for supervising and managing the services that are performed at a location other than at the BENDER CCP repair facilities.

b. Endeavor to get existing customers and clients open to new opportunities including additional services.

c. Work with new companies and industries which are in need of our services and increase the business from there by offering all of our services.

d. Perform Job walks as needed and work with Sales Team on quoting the Field Service portion of the job

• Customer Service

a. Partially responsible for customer service and product support questions along with the appropriate Account Manager. Expected to create good working relationships with our customers.

• Planning

a. The Field Service Supervisor will be responsible for the planning and development of field service jobs. Job preparation and coordinating personnel will solely be the responsibility of the Field Service Supervisor

• Operations

a. Develop and set clear expectations for all field service personnel

b. Oversee the hiring and development of personnel required to conduct the field service operations

c. Ensure all tools and equipment are in service and ready for job execution

d. Coordinate tooling, equipment, and personnel to execute field service jobs

e. Provide Job Supervision as needed

f. Hands on execution of Field Service Jobs as needed

g. Assure all jobs are performed with the correct safety measures in place

• Administrative Duties

a. Responsible for assuring all time tickets and any reports or documentation needed is provided to the customer and filed under the correct job in our system

b. Ensure applicable customer required safety and quality management websites are compliant and up to date

c. Participates in formulating and administering company policies, directing, and coordinating all activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives

d. Conducts one-on-one review with all Staff to build more effective communications, to understand training and development needs, and to provide insight for the improvement of staff and activity performance

e. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

f. Be a role model for the company culture.

Competencies:

• Business Acumen.

• Communication Proficiency.

• Problem Solving/Analysis.

• Project Management.

Bender CCP, Inc.

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Field Service Supervisor