Job Summary:

The Program Manager will oversee day-to-day programmatic operations to ensure high quality services through BBBS. Essential to the role is managing professionals, including performance management and coaching, while developing and maintaining strong engagement and data-driven systems for accountability, efficiency, and partnerships. The Program Manager (PM) will demonstrate exemplary supervision, networking, strategy, and customer service skills. The ideal candidate must be equipped to lead in a fast-paced, team-oriented culture with the ability to shift focus quickly based on identified needs and enhanced goals. The PM will collaborate with key community partners to ensure strategic relationships are built and maintained to benefit youth served through BBBS as well as provide strategic insight to Chief Program Officer as to where further or new partnerships are needed to manage the level of inquires of volunteers/youth.

Key Relationships:

Reports To: Chief Program Officer

Supervises: Program Team Members

Job Responsibilities:

-- Provide day-to-day management, coaching, supervision, and leadership to BBBSR program staff team members

-- Engage, develop, and hold staff accountable to work efficiently and effectively and to achieve individual and team goals. Establish and ensure a system and culture of continuous professional development

-- Promote a collaborative work environment within the team to foster efficiency and professionalism. Promote a positive work environment through a proactive, solution-oriented perspective, and comradery

-- Accountable for program team performance. Monitors and drives operational effectiveness using workflow and tracking systems (i.e., Matchforce). Ensures inquiries from volunteers and families are processed in a timely manner.

-- Collaborate with Chief Program Officer to ensure that programmatic excellence is achieved by using performance metrics, establishing operational benchmarks, and making improvements to operations, when needed.

-- Collaborate with Chief Program Officer to identify geographical areas/sectors that require targeted recruitment. Provide direction for team members to engage in recruitment.

-- Remain current on agency grant goals to determine needs and recruit to meet those needs. Collaborate with CPO to identify geographical areas/sectors that require targeted recruitment.

-- Assist in grant reporting through data collection

-- Support and communicate with established partnerships. Maintain positive relationships with community, school, faith-based, and business partners in the service area to develop mutually beneficial relationships that support agency matches

-- Support full agency events and fundraisers. Some nights and weekends will be required

-- All other duties as assigned

Position Qualifications:

Minimum Education and Experience:

Bachelor’s Degree preferred in Social Work, Project Management, Human Services, Youth Development or related field; 2 years related experience desired, or equivalent combination of education and experience. Supervisory experience required.

Computer Skills:

• Basic Outlook

• Intermediate Microsoft Word

• Intermediate Excel

• Basic PowerPoint

• SharePoint

• Program Participant Management Software (Matchforce preferred)

• Intermediate Webform builder and data collection platform (FormAssembly preferred)

Knowledge, Skills, and Abilities:

1. Excellent communication skills that allow the ability to build and maintain relationships.

2. Organizational skills, accuracy, attention to detail, and ability to prioritize workflow are critical.

3. Knowledge of agency programs, goals, and ability to adhere and establish new best practices to ensure effective and efficient workflows and work output are in place.

4. Anticipates and responds to changing business conditions with innovative and creative solutions.

5. Proven integrity.

6. Flexibility, creativity and team-centered philosophy.

7. An articulated belief in the mission of BBBS.

Physical and Other Requirements:

Extended periods of time typing, data entry, sitting, reading, writing. Lifting up to 20 lbs.

1. Mental Requirements include: General, Visual, and Numerical Intelligence. Analytical skills.

2. Traveling will be required on an as needed basis to meetings, appointments and events; reliable transportation required.

3. Occasional evenings and weekend work required as needed.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in an office setting, in the community and remotely if necessary. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is moderate.

This position is a hybrid position and requires a minimum of 3 days in the office, located at 1 South Washington Street, Suite 405, Rochester, NY 14614

Salary: $27.00 - $29.00 per hour, based on experience

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Flexible schedule

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• Monday to Friday

• Weekends as needed

Big Brothers Big Sisters of Greater Rochester

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Program Manager