Department: Operations

Title: Coordinator, Guest Services

Reports To: Executive Director

Job Type: Part-Time, non-exempt (Sundays, Wednesdays, and Fridays from 8am-5pm)

The Coordinator, Guest Services works in the Admissions Office and provides a world-class customer service experience for visitors to the Botanical Garden of the Ozarks.

This job is for you if... You’re someone who finds fulfillment in helping others, interacting with public, and thinking on your feet.

Duties and Responsibilities

• Create a positive first impression by welcoming visitors with a warm and friendly attitude

• Efficiently process payments using our Point of Sale system and ensure that all transactions

and accompanying records are accurate

• Provide information about our organization, the garden, and upcoming programs/events

• Respond to inquiries by phone, directing calls to the appropriate member of our team

• Create productive and professional working relationships with Admissions Office volunteers

• Help ensure that public spaces remain neat and presentable

• Other duties as assigned

Basic Qualifications

• Exceptional communication and interpersonal skills

• Unquestionable ethics and integrity

• A poised and helpful demeanor

• Aptitude for problem solving

• Experience with basic office technology

Preferred Qualifications

• Previous Point of Sale and cash-handling experience a plus

Physical Requirements:

• Prolonged periods of sitting

• Must be able to lift up to 20 lbs.

• Some walking and occasional exposure to outside weather conditions

Botanical Garden of the Ozarks

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Coordinator, Guest Services