Job Title: Sr. Technical Support Engineer

Company: Biotech

Location: NC

Brio Resource Group is a Life Sciences Executive Search Firm committed to providing rare talent on an exclusive search basis to the Biotech and Pharmaceutical industries. We work on behalf of organizations that value true talent acquisition partners and specialize in supporting emerging Biotech companies offering life-changing therapies and technologies. Our many years of experience, subject matter expertise, comprehensive search process and genuine passion to deliver rare talent defines Brio.

Join a high-growth biotech organization located in the Raleigh/Durham area in a pivotal Senior IT Support Engineer role supporting network infrastructure, platforms, security, and corporate applications.

Position Overview:

As a Sr. Technical Support Engineer, you will be responsible for resolving hardware/software issues, managing network infrastructure and user accounts, ensuring security best practices, and supporting corporate applications.

Opportunity Highlights:

Resolve hardware/software issues promptly and develop temporary workarounds when necessary
Research and troubleshoot network issues, leveraging online resources and professional networks for solutions
Set up new laptops, manage new user access, and assist with onboarding and training
Create and manage user accounts, mailboxes, and documentation, including SOPs and working practices
Provide support for third-party applications, and participate in after-hours IT support

Preferred Qualifications: Bachelor’s Required

Proficient in Active Directory, Microsoft Entra ID, Azure, and Office 365
Basic understanding of network fundamentals, including DNS, DHCP, infrastructure, and wireless
Strong grasp of best security practices
Exceptional troubleshooting and problem-solving skills in hardware and software

We welcome the opportunity to provide a full job description upon resume review.

How to Apply:

To be considered for the above opportunity, simply apply via LinkedIn and include your CV.

We respond to applicants who meet our position requirements but suggest submitting your resume for future consideration for our expanding list of new opportunities surfacing daily within our Biopharma network. We have a strict honor code at Brio respecting your confidentiality and we only share your information with your consent.

Brio Resource Group, LLC considers all applicants without regard to race, color, religion, sex, national origin, age, mental or physical disabilities, or any other similarly protected status.

Brio Group

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Sr. Technical Support Engineer