Operations Manager - Installation & Warehouse Focus

The Operation Manager - Installation and Warehouse plays a pivotal role in driving the successful installation of laundry and technology equipment, while also overseeing comprehensive warehouse operations. This position is critical in ensuring seamless coordination of installation projects, meticulous management of inventory, and the consistent delivery of top-tier service to our clients. The manager will lead and inspire a team of installers and warehouse staff, upholding the highest standards of safety, organization, and operational excellence. You must possess a strong ability to work autonomously, demonstrating initiative, self-motivation, and the capability to manage responsibilities independently while consistently delivering high-quality. Success in this role requires strong critical thinking skills, exceptional communication capabilities, and a keen attention to detail, all contributing to the overall efficiency and effectiveness of our operations.

Key Responsibilities

Team Leadership

Build, lead, and develop a customer-centric installation team that consistently exceeds client expectations through exceptional communication, professionalism, and a premium, detail-oriented approach.
Partner with internal stakeholders and Operations leadership to recruit, hire, coach, and manage team performance, ensuring alignment with Caldwell & Gregory's values and standards.
Foster open communication and collaboration within the team to ensure seamless operations, timely project completion, and consistent delivery of exceptional service in every interaction.
Cultivate a culture of safety & continuous improvement, set clear expectations & hold team members accountable for results. Conduct regular performance reviews, provide ongoing feedback, and implement development plans to enhance individual and team performance.
Efficiently maintain, monitor, and present key installation and warehouse success metrics to internal stakeholders, ensuring data-driven insights are communicated clearly to support informed decision-making and continuous improvement initiatives.
Ensure all team members follow safety protocols during the loading and unloading process, including wearing appropriate personal protective equipment (PPE).
Oversee the safe and efficient loading and unloading of laundry equipment, ensuring all team members are properly trained and certified in forklift operation to comply with safety standards and optimize workflow.

Installation Management

Coordinate and oversee the installation or removal of laundry and payment technology equipment, ensuring they are completed on time and to company standards.
Supervise and guide the installation team, providing technical support and troubleshooting assistance as needed.
Oversee and lead the team in the preparation of washers and dryers for installation, ensuring proper connection of payment technology, thorough cleaning and testing of each unit, and the collection of all necessary installation materials, including venting, clamps, hoses, and other essentials.
Engage with clients to understand their needs, manage expectations, and ensure complete satisfaction with the installation services provided.
Ensure the Installation team consistently maintains detailed records of each installation, including the verification of location, positioning, and asset tag information for all installed machines and payment systems.

Warehouse Operations

Manage day-to-day warehouse operations, including inventory control, shipping, receiving, storage, and loading/unloading of equipment with safe handling and accurate documentation.
Implement efficient warehouse processes, ensuring proper organization, labeling, rotation of stock, and maintaining accurate inventory records to minimize losses and ensure timely replenishment.
Supervise the remanufacturing process of washers and dryers, enforcing rebuild standards and production goals.

Fleet Management

Actively monitor team members’ compliance with DOT Hours of Service regulations, in accordance with Caldwell and Gregory requirements.
Oversee assigned installation vehicles, ensuring they are properly maintained, stocked with necessary parts, and operated in compliance with company policies.

Client, Team, & Vendor Relationships

Partner with service & sales teams to improve the age of our equipment fleet by proactively reporting and working together on contract renewals and machine replacements.
Communicate regularly with Sales team to ensure that installations and removals are scheduled/routed in a timely manner and communicated to the necessary stakeholders.
Establish and maintain clear communication with the Sales team regarding new installations, ensuring all necessary information is available, including site surveys, property layouts, machine configurations, and the placement of laundry technology.
Build and nurture strong relationships with vendors, ensuring clear communication and timely access to necessary equipment, parts, and materials for installations.
Regularly evaluate vendor performance, providing feedback and addressing any issues to maintain a high standard of service and product quality that aligns with company needs and expectations.

Leadership Qualities

Demonstrate agility in adapting to changes in project scope, client requirements, and timelines while effectively communicating updates to all stakeholders, ensuring seamless alignment and minimal operational disruption.
Proactively lead change management by anticipating challenges, developing contingency plans, and continuously improving processes, while supporting the team with necessary resources and training to navigate transitions effectively.
Proactively leads change initiatives, adapts strategies to evolving business needs, and guides team members through transitions. Encourages innovation, promotes continuous improvement, and effectively manages resistance to change while maintaining team morale and productivity.
Build trust and respect through transparent communication and fair treatment of all team members.
Create a culture of excellence & continuous improvement by encouraging ownership of work, valuing individual perspectives, and facilitating learning from experiences. Consistently models and reinforces high standards of professional conduct and accountability.

Other Duties

Perform other duties as assigned.

Benefits & Perks:

Robust employer contribution to Medical, Dental, and Vision insurance
Health Savings Account with Industry leading employer contribution
Company Paid Life, Short-term, and Long-term Disability Insurance
401k with generous Company Match
First stop health – free virtual visits and counseling unlimited
Paid Time Off (PTO) & Holiday Pay
Employee Discounts: Whirlpool, Gladiator, and much more!

What we are looking for:

High School Diploma, and 7 to 10 years related experience.
Proven experience in installing and maintaining commercial laundry equipment a plus.
Valid Driver's License
Ability to pass pre-employment screening.
Must have a clean driving record with no major violations.
Must be able to correspond professionally with customers and coworkers in both verbal and written form, using proper spelling, grammar, and punctuation.
Ability to write reports, business correspondence, and procedure manuals.
Proven ability to effectively present information to management and groups of employees.
High-level ability to define problems, collect data, establish facts, and draw valid conclusions.
High-level ability to interpret a variety of instructions.
Strong Microsoft Office skills, especially Excel; a high ability to understand specialized technology systems.

Caldwell & Gregory

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