The Children’s Advocacy Center of Hampshire County (CAC) is an independent 501(c)3 non-profit with offices in Northampton and Belchertown. The CAC provides a coordinated, culturally competent, multidisciplinary team response to allegations of child abuse in a dedicated, child-friendly setting. The CAC offers comprehensive child sexual abuse prevention and education services to youth-serving organizations in Hampshire County.

Job Title: Operations Manager 30-40 hours per week

Job Overview: Operations Manager to oversee and coordinate various administrative, financial, operational, and development functions within our organization. This new position will play a crucial role in ensuring efficient business operations, financial management, grant & HR compliance, and supporting organizational development through fundraising, project management, and event coordination. The Operations Manager reports to the Executive Director.

Key Responsibilities:

Development and Fundraising:
Manage the fundraising database (e.g., NEON), ensuring accurate donor records and maximizing its effectiveness for cultivation, solicitation, and stewardship of contributors, sponsors, and partners.
Collaborate with the development team to implement fundraising strategies and donor stewardship activities.
Assist in the planning and execution of fundraising events and campaigns.
Manage grant reporting processes, ensuring timely and accurate submissions.
Social media and website; communication coordination

Project Management and Administrative Support:
Coordinate project management efforts across departments, ensuring timelines and deliverables are met.
Facilitate communication and collaboration among team members to achieve project goals.
Provide high-level administrative support for the ED, including managing calendars and communications, coordinating meetings, and ensuring efficient scheduling and prioritization.
Coordinate travel arrangements, meeting logistics, and special event planning.
Act as administrator for organizational systems such as NEON, Constant Contact, Survey Monkey, etc.
General organizational and administrative support as needed
Other duties as requested or assigned per the Executive Director

HR and Financial Functions:
Develop and assist with departmental budgets and capital budgets.
Manage HR functions including payroll, benefits administration, and staff onboarding/offboarding.
Oversee accounting data processing and monthly financial reporting.
Provide financial reporting support to the ED

Preferred Education and Experience:

Seeking a highly organized, detail-oriented, self-starter to fill this new position on our 7-member team. Must be flexible, positive, and highly confidential.

Proven experience in operations management, preferably in a nonprofit or similar organization.
Strong knowledge of financial management, HR practices, and compliance requirements.
Experience in fundraising, database management (NEON or similar), project management, and event coordination.
Excellent organizational and leadership skills with the ability to multitask and prioritize.
Exceptional communication and interpersonal skills.
Bachelor’s degree in Non-profit Administration, Finance, Human Resources, or a related field preferred

Additional Requirements:

Commitment to the organization’s mission and values.
Must pass CORI and background checks
Must have transportation and be available to work 5-6 weekends or evenings per year

Benefits Include Health insurance, vision insurance, retirement plan, paid holidays, and time off.

Children's Advocacy Center of Hampshire County

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Operations Manager