Role and Responsibilities

The Practice Administrator will serve as a trusted leader in the Practice, ensuring delivery of a quality patient experience and the achievement of productivity goals.

Oversees all aspects of the practice including patient and referral experience, team member satisfaction, doctor satisfaction, and opportunities for improvement and growth.
Ensures a positive customer service experience for all patients.
Maintains a safe and enjoyable workplace for team members.
Hires and trains team members.
Sets goals and objectives for the Practice.
Monitors practice performance through tracking mechanisms, adjusting as needed.
Monitors the environment and facilities, making improvements when needed.
Ensures policies, protocols, procedures are being followed.
Leads HR management to include scheduling, onboarding, terminations, and performance management.
Engages in regular communication with team members and doctors.
Leads change implementation.
Trouble shoots issues as they occur, and proactively works to avoid issues.
Performs other related duties as required.

Education and Experience

Five years of related experience required.
Two or more years of supervisory experience preferred.
High school diploma or equivalent required.
Bachelor's degree in related field preferred.

Skills and Abilities

Knowledge of medical and dental terminology.
Ability to work well with other team members of all levels across the organization.
Proficient with Microsoft Office Suite or related software.
Extensive knowledge of office management procedures.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.

CORE BENEFITS & WELLNESS

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

FINANCIAL WELL-BEING

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

LIFE INSURANCE

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long and Short Term Disability Plans

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Christiana Center for Oral Surgery & Dental Implants

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Practice Administrator