Located at the prestigious Mall of America, our inaugural location stands as a pioneering venture. Boasting a unique blend of a soft play entertainment center, inviting party rooms, and a curated retail space, we emerge as the premier destination for family entertainment, unforgettable birthday parties, and special events. At the heart of our mission is an unwavering commitment to safety and guest satisfaction.

At Cocomelon Playdate, we aspire to offer more than just an experience—we aim to create a home away from home for our guests. Our guest’s comfort and enjoyment are our top priorities, ensuring that every visit is marked by a sense of warmth and unparalleled hospitality.

Guest Experience:

Shared expectations with the General Manager to lead the team to have a consistent high level of guest service to create a memorable experience while ensuring all operations and safety procedures are being followed
Create an environment that fosters our SHINE philosophy (Showing up, Having Fun, Inclusivity, No negativity, Enthusiasm)

Leadership & Team Development:

When needed can act as General Manager in their absence
Leader in creating an inclusive, respectful, positive workplace to increase employee retention.
Inspiring your team as a Leader in the store, always leading by example
Creating a team that is flexible and open to change
Assisting in recruiting and onboarding of team members
Responsible for the training and development of the Management team and all staff members.
Accountability for all team members

Operations & Visuals:

Assists with retail store management: guest service, operations, store visuals, inventory, loss prevention, opening and closing procedures, store staff management, strategic staff scheduling.
Assists with play center management: high level of guest experience expectations, safety and health procedures, ticketing management, consistency in employee performance, party and event planning organization and management, inventory and supplies management.
Assists with scheduling and payroll management
Initiating the maintenance and upkeep of the experience
Gathering and documenting employee and guest incidents

Communication:

Excellent verbal and written communication skills
Daily and weekly recaps of store and experience highlights and areas of opportunity
Quick responses to emails and messaging apps
Open and honest communication with all members of the team and upper management
Collaborate with team members through games, activities, contests, employee of the month etc.
Is open to feedback and is comfortable giving feedback when necessary

Requirements:

1-3 years of management experience in one or more of the following fields: retail, hospitality, family entertainment centers.
Must be 18 years of age or older and can lawfully work in the United States.
Flexible schedule available to work evenings, weekends and holidays
Passionate about working with young children and their families, making every minute count.
Expertly organized with high level of detail
Time management expert
Solution oriented
Positive, enthusiastic attitude
Visual Merchandising experience
Must be able to lift or carry items weighing between 0-50 pounds
Must be able to stand, bend, kneel, reach, push/pull, walk, and squat during scheduled shifts.
Bi-lingual is a plus
Consent to a background check after job offer is extended

The pay range for this role is:
25 - 33 USD per hour(Mall of America)

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Cocomelon Playdate MOA

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CoComelon Playdate Assistant Operations Manager