Systems Analyst 3 (1255)

Remote - (LOCAL ONLY -Austin, Texas)

8 Months Contract

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Required Skills:

8 Years - Experience with ITSM and ITIL governance processes.

8 Years - Ability to think and act both strategically and tactically and know when to apply each type of action.

8 Years - Very strong communication skills: oral, written, presentation and facilitation.

8 Years - Technical understanding with ability to translate into business concepts.

8 Years - IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.

8 Years - Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.

8 Years - The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues.

8 Years - A good understanding of IT Outsourcing and Managed Services.

8 Years - Statistical, numerical and analytical principles and processes.

8 Years - Innovative thinking with service quality, and its improvement, within limits of costs and business direction.

8 Years - Adhere to Project Management best practices

8 Years - Experience with ITSM service tools, ServiceNow, and Remedy.

Preferred Skills:

5 Years - Proficient in the use of Remedy On Demand

4 Years - IT Service Management certification ITIL V3 or V4

4 Years - PMP Certification

4 Years - Business Process Engineering

4 Years - Technical Writing/Formal documentation skills

4 Years - Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.

3 Years - Training experience

1 Year - Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)

Conn

New Jobs

Conn | Systems Analyst 3 (1255)