At Consumers Credit Union, we’re not just “The People in Your Corner,” we’re a certified Great Place to Work! We're currently looking for our newest group of Contact (Call) Center Representatives! No late evenings, Saturdays, Sundays or major holidays required. The Contact Center is the hub of a lot of activity, so you'll get exposure to operations across the company. There is a well-established career path, or you can use the Rep position as a stepping stone to opportunities in other departments!

We’re looking for individuals who are passionate and energetic about providing amazing customer service. Be a first point of contact for our members and provide information about accounts, loans, online banking and more. You'll deliver excellent service and ensure each and every member has a positive interaction. This is a fast-paced position - no day is ever the same! You will be onboarded through a structured training program and will have opportunities for rewards, recognition and advancement.

Schedule/Location:

Ability to work Monday - Friday: 9:15AM - 6:15PM
NO late evenings, Saturdays, Sundays or major holidays!
Full time schedule / 40 hrs/week; overtime is periodically required
Location: For onboarding and training you’ll start onsite at our corporate office in Lake Forst for the first 30 days. Then you’ll have an opportunity to consider a fully remote, fully onsite, or hybrid schedule (including onsite days at our corporate office in Lake Forest). Onsite schedules will be at our corporate office in Lake Forest, IL.
Local Northern IL/Southeastern WI candidates only!

Main Responsibilities:

Assist members over the phone regarding questions they have about Credit Union products and services
Provide prompt, positive and informative service to our members
Meet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one-stop resolution
Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes
Communicate with other CCU departments to solve member inquiries and issues quickly and effectively

Qualifications:

HS diploma or equivalent
1+ year of work experience. Customer service, retail, call center, hospitality, sales, banking/financial or related is preferred
High proficiency and comfort level with computer systems/software applications
Professional verbal and written communication skills
Bi-lingual Spanish preferred
Enjoy working in a fast-paced environment where accuracy is required
Self-directed and independent worker
Thrive on being helpful, positive, acting with integrity, and embracing inclusion and diversity

Compensation: Hourly rate + annual bonus plan + benefits eligibility including a pension plan that's paid by CCU and a 401k with company match.

With CCU you’ll enjoy:

A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:

FREE: basic life insurance, short-term and long-term disability insurance, employee-only fitness center.
Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more.
Generous Paid Time Off (accrue up to 4 weeks during your first year!) + 11 company paid holidays + CCYou Day - a paid day off for you to focus on your wellbeing.

More about CCU:

We’re Consumers Credit Union (CCU) and we’re The People in Your Corner.

We’re a financial institution just like a bank, except not exactly. Banks have customers, but because we’re a not-for-profit, member-owned credit union, we have members. And because we’re not a bank, we don’t drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion – and we always put our members first.

In fact, we serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and operate 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we’ve been around for over 90 years, we’re just getting started!

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.

Consumers Credit Union

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Contact (Call) Center Representative