We are seeking a Credit Solutions Advisor - Auto Collections for the Auto Credit Solutions Department.

The purpose of the Credit Solution Advisor/Collector position is to resolve delinquency on auto loans. The role requires daily phone calls, processing payments, and collection activity letters. The Collector is accountable for assisting members with resolving loan delinquency, total loss and gap claim inquiries, Collateral Protection Insurance matters, and /or other account issues affecting loan repayment. Perform skip tracing duties, examine delinquent loans, and make recommendations for extensions, and due date changes, monitoring and responding to digital banking inquiries related to auto loan, refinance, and repossession recommendations.

If you have collection and customer service experience, you should apply right away!

Highlights:

Make daily phone calls to past due auto loans to resolve delinquency and assist members by identifying the reasons for delay in paying the auto loan payments and offering solutions to help them
Analyze delinquent auto loans and make recommendations for Extension/Due Date Changes, Refinancing, and Repossessions to the Collection Manager/team lead
Skip tracing past due accounts to locate members and/or gain current contact information
Identify fraudulent activity, resolve credit disputes and errors, and monitor
Respond to digital banking auto-related inquiries and escalate special handling matters to the lead and manager

Experience:

Required

2 years’ collection and customer service experience working in a credit union, bank, or other consumer finance company
Knowledge of regulatory laws, practices, and procedures governing collection practices in Texas
Thorough understanding and knowledge of the Fair Debt Collection Act
Bilingual (English and Spanish speaking)
Education:

Required

High School Diploma or equivalent
Skills & Knowledge:

Required

Intermediate PC skills with knowledge of Microsoft Office Suite products: Word, Excel, and Outlook
Advanced communication skills with the ability to talk to hostile members without being confrontational
Detail-oriented, organized, and reliable
Ability to multitask and handle multiple accountabilities
Prioritization of accountabilities and time management skills
Work independently and with other team members

Schedule: Monday-Friday, 8:00 am-5:00 pm; Rotating late shifts (10 am to 7 pm) + 1 Saturday per month = 9 am to 12 pm.

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Credit Human Federal Credit Union

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