Job Title: Patient Engagement and Experience Leader

Are You a Natural Cheerleader? Do You Get Excited About Inspiring Others and Promoting a Great Cause?

At Creekside Dental, we’re not just another dental office – we are a team passionate about making a difference for our patients and our community. If you are a cheerful, reliable, and coachable individual who thrives on inspiring others and seeing ideas come to life, this might be the perfect fit for you!

Does this sound like you?

You are the person who lifts others up and keeps the energy positive.
You’re a master of follow-through—when you say you’ll get something done, you deliver.
You believe in creating connections and building relationships that matter.
You love being the face of an organization, presenting a polished and professional image.

Who We Need:

We’re seeking a Patient Engagement and Experience Leader to be the #1 advocate for Creekside Dental. You will inspire our team of 25 and help us grow by building relationships with local dental practices, leading patient engagement programs, and driving internal team motivation. A degree is not required, but maturity, proven leadership experience of 3+ years, and strong interpersonal skills are essential. This role is on-site in Tri-Cities, WA. Remote work or relocation assistance is not available.

Key Responsibilities:

New Patient Attraction: Develop and implement creative strategies to bring in new patients, both internally and externally.
Team Motivation: Lead our team by planning engaging huddles and team-building events to foster internal referrals and boost morale.
Referral Program Management: Design and oversee programs that incentivize patient referrals, while training the team on effective execution.
Specialist Promotion: Accompany our prosthodontist to dental practices in the area, building connections and generating new patient referrals.
Community Engagement: Organize community events and collaborate with local businesses to expand our outreach and strengthen our reputation.
Patient Experience Enhancement: Make patients feel valued through loyalty programs, contests, giveaways, and thoughtful gestures.

What We Offer:

Annual Salary: Starting at $50,000 (base pay + incentives) = Uncapped earning potential in this position.
Full Benefits Package: Health, dental, vision, PTO, and 401k
Positive Work Environment: Supportive and growth-oriented
Opportunities for Professional Development

Our Culture: We pride ourselves on having a team culture that is second to none. We offer an exceptional patient experience and a work environment that truly stands out in our community. To get a sense of who we are and what we value, we invite you to watch our recruiting video: https://www.youtube.com/watch?v=Txi4tUTWstI&t=8s

If you’re ready to be the driving force behind our team’s success and elevate Creekside Dental as the top choice for patients and staff alike, we want to hear from you!

How to Apply: Complete this Saboteur assessment at the following link (https://assessment.positiveintelligence.com/saboteur/overview) and attach your results, along with your resume and a cover letter to careers@csdsmiles.com. Please include "Patient Engagement and Experience Leader Application" in the subject line.

Join our team and help us create exceptional experiences for our patients and community!

CREEKSIDE DENTAL PLLC

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CREEKSIDE DENTAL PLLC | Patient Engagement and Experience Leader | kennewick, wa