About Us:

Our client, a dedicated and growing law firm with a heartfelt commitment to supporting injured victims across Georgia, is looking for an Intake Manager to join their team. This firm is deeply invested in protecting and guiding individuals through challenging times, drawing on their extensive legal and medical experience.

In this role, you’ll be at the forefront of the firm’s mission, ensuring that every new client feels heard, supported, and understood from the moment they reach out. Your work will directly impact the lives of those navigating some of the toughest moments of their lives, and you’ll be a key part of a team that truly cares about making a difference.

Our client seeks someone with genuine empathy for clients, strong organizational skills, and experience in a similar role—whether in legal or medical fields. If you’re passionate about helping others and want to be part of a supportive, values-driven team, we’d love to hear from you.

Job Summary:

We are seeking an experienced and compassionate Intake Manager to join our thriving law firm. In this role, you will oversee all aspects of new client intakes and case assignments. You’ll lead a team of intake specialists, providing them with training and development opportunities while working closely with the Director of Operations and firm partners to continually refine and enhance our intake processes. This role requires exceptional communication skills, strong analytical abilities, and a commitment to outstanding client service, upholding our core values of teamwork, accountability, loyalty, integrity, excellence, and compassion.

Key Responsibilities:

Training & Development: Develop and deliver training programs on intake procedures and legal protocols. Offer ongoing support, address questions, and monitor the progress of new hires.
Mentoring: Provide mentorship to intake specialists, supporting their professional growth with constructive feedback and guidance.
Performance Management: Conduct regular performance reviews, set clear expectations, and implement performance improvement plans as needed.
Data Analytics & Reporting: Monitor and analyze data related to client interactions and intake metrics. Prepare detailed reports, track team performance, and propose data-driven improvements to optimize processes.
Team Leadership: Facilitate team meetings, foster a collaborative environment, and work with other departments to promote a positive team culture.
Operational Oversight: Manage daily operations, including client interactions and case assignments. Identify opportunities for process enhancements and ensure the intake team’s efficiency and effectiveness.
Additional Duties: Perform other duties and projects as assigned by management.

Required Skills & Qualifications:

Leadership Experience: Proven experience in a leadership role, particularly in managing and developing teams within a legal or client service environment.
Client Service Expertise: Strong background in client-facing roles with a focus on building relationships and providing exceptional service.
Communication & Interpersonal Skills: Excellent ability to build rapport, listen actively, and communicate effectively with clients and team members.
Analytical Skills: Strong problem-solving capabilities with experience in analyzing data and implementing process improvements.
Attention to Detail: Precision in maintaining accurate records and ensuring compliance with legal standards.
Adaptability: Ability to thrive in a fast-paced, evolving environment.

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Intake Manager