Deluxe Medical Supply is looking for a Customer Service Fitter who will work with patients directly in our new branch office located in National City. This is a fast-paced environment which requires candidates to work with patients directly to obtain body measurements to fit compression garments, orthotic braces, and diabetic footwear. Candidates should be comfortable using a computer, phone, fax machines, and other basic office tools and equipment. We appreciate candidates with experience, but experience is not necessary.

Responsibilities

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with referral sources such as doctor’s offices, hospitals, Health Insurance providers, etc.… through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives; and follow up to ensure the resolution
Input records of customer interactions via the company patient database, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Skills

Customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication
Ability to multi-task, prioritize, and manage time effectively
High school degree
Fluency in Spanish (big plus)

Job Type: Full-time

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental Insurance
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

Ability to Commute:

National City, CA 91950 (Required)

Work Location: In person

Deluxe Medical Supply

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Customer Service Fitter