Service Writer – Competitive Hourly Rate/Salary – Uncasville, CT

The Role

Do you thrive on excellent customer service and have a knack for problem-solving? Are you comfortable in a fast-paced environment juggling multiple tasks? If so, we want to hear from you!

At Devine Hydraulics, Inc, we take pride in providing exceptional hydraulic parts and repairs to our customers.

We're looking for a Service Writer to join our team in a busy industrial environment. You'll be the first point of contact for our customers, ensuring their needs are met throughout the repair process.

Key Responsibilities:

Assist and advise customers on service requirements for their industrial systems and components.
Manage customer service inquiries via phone, email, and in-person.
Accurately estimate service costs and prepare quotes.
Maintain clear communication with customers, keeping them informed of progress and any potential delays.
Process payments and ensure accurate invoicing.
Work collaboratively with the Shop Foreman and Parts Manager to prioritize jobs and develop quotes.
Maintain a clean and professional work environment.

The Company

Since 1983, Devine Hydraulics, Inc has provided expert hydraulic system parts, repairs, and maintenance for industries of all kinds. With an 8,000 square-foot warehouse of readily stocked parts, specialized training for all our staff, and the most up-to-date techniques available, we pride ourselves on being the only place you need for a top-of-the-line hydraulic system. Call Devine Hydraulics today for a free estimate on our on-site hydraulic services in CT or a surrounding state.

The Person

Proven experience in a customer service role, ideally within an industrial setting.
Excellent communication and interpersonal skills.
Proficient in Windows applications (Excel and Outlook) and a strong understanding of basic accounting principles.
Ability to work independently and manage multiple tasks effectively.
Strong problem-solving and analytical skills.
Physically able to lift up to 50lbs.
High school diploma or equivalent; vocational training or an apprenticeship is a plus.
A genuine desire to provide excellent customer service.

If you're a highly motivated individual who thrives in a customer-focused environment, we encourage you to apply!

DHI - Devine Hydraulics, Inc.

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Service Writer