Communications Associate

Domini Impact Investments LLC is currently seeking a Communications Associate to join our team in New York, New York.

Who we are:

We believe the investments we make today will shape the world we live in tomorrow. We manage the Domini family of mutual funds to help build a better future for the planet and its people and grow a community of investors working to address a wide range of social and environmental issues.
Domini Impact Investments LLC is a women-led SEC-registered investment adviser specializing exclusively in impact investing. We serve individual and institutional investors who wish to create positive social and environmental outcomes while seeking competitive financial returns. We apply social, environmental, and governance standards to all our investments, believing they help identify opportunities to provide strong financial rewards to our fund shareholders while also helping to create a more just and sustainable economic system.
Domini has a large, global brand presence in a small-firm environment. We provide a mission-driven career with an opportunity for rapid advancement. Our nimble atmosphere allows for employees to learn and master a wide array of industry knowledge and skills and work closely and collaborate with the most senior leaders in the firm and welcomes fresh perspectives and ideas.
Domini is proud to be an Equal Employment Opportunity employer that celebrates diversity and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law.

About the role:

The role of Communications Associate supports Domini’s institutional client servicing. The associate will serve as a liaison for the firm with institutional investors, including financial advisors, due diligence teams, and relationship managers. This work includes managing requests for information and materials from Domini’s existing and prospective institutional clients, as well as assisting with tasks related to business development. The associate is responsible for maintaining firm and product information in institutional investment databases, updating quarterly client presentation decks, and coordinating meetings with institutional clients. The associate will report to the Director of Operations and work closely with Domini’s business development and marketing teams to provide a high level of client service and satisfaction.
Life in a small firm requires a willingness to take on any task that needs completion to ensure firm and project success. These tasks range from micro (i.e., conference bookings, travel arrangements) to macro (champion of new projects and initiatives). This requires a passion for engaging in new challenges and roles, as well as fulfilling the basic duties crucial to achieving strong results and best-in-class branding.

What you’ll do:

Ensure satisfaction of institutional clients through timely, concise, professional communications, meetings, and servicing of requests for information and materials.
Develop full competency, knowledge and expertise of Domini and its products, mutual fund distribution channels, share class structures, and broker-dealer agreements and arrangements in order to effectively communicate information to clients.
Monitor, receive, and respond to incoming calls and emails from institutional clients and investors to answer questions and provide information about Domini and its products, and to serve as a liaison for institutional client administrative and operational matters.
Complete in a timely and accurate manner periodic and ad-hoc requests for information (RFIs) and due diligence questionnaires (DDQs) from existing and prospective institutional clients, taking the lead on inter-departmental collaboration to prepare and compile responses, as needed.
Build and maintain Domini’s internal RFI/DDQ information library and maintain firm and product information provided in institutional investor databases, including eVestment.
Update quarterly client presentation decks and compile custom decks for both introductory and investment and/or operational due diligence meetings.
Schedule, coordinate, and host quarterly, semi-annual, and annual client update meetings, including coordination and preparation with Domini team members and subadviser relationship team.
Support sales efforts of business development team, including delivery of required materials and information, as well as assistance with scheduling and logistics for meetings, conferences, and related travel.
Track institutional client relationships, meetings, and communications in client relationship management (CRM) databases and records, including Salesforce, and provide monthly reporting on call volumes, presentations, correspondence, and special requests.
Manage submission of institutional marketing materials and communications to obtain third-party approvals required for client distribution.
Coordinate with marketing team to prepare and send institutional client emails, including distribution of quarterly fund performance and impact reports and communications regarding regulatory materials and other firm/product updates.
Strengthen existing processes for completion, review, and approval of client decks, RFI/DDQ responses, client email distributions, broker-dealer agreements, fund-add documentation, and other materials, including coordination with compliance, legal, and operations teams.
Track and process standard documentation for opening and maintaining new and existing broker-dealer arrangements. Coordinate with legal department to track, prepare, and process custom documentation for new and existing broker-dealer or service arrangements, as needed.

Our ideal candidate will:

Provide exceptional levels of client service, including prompt, meticulous, and courteous response to inquiries and requests
Demonstrate exceptional communication and organizational skills
Be perceptive, diligent, and detail-oriented

Skills and Abilities:

A passion for working to build a better world, sound judgment, sensitivity to diverse constituencies, excellent interpersonal skills, strong initiative, and motivation
Strong research skills, including keen attention to detail, organization, and follow-through
Outstanding oral and written communication skills, including clarity, tone, structure, grammar, and editing/proofreading skills
Exceptional project and time management skills, including ability to manage multiple projects, deliver on time, and thrive in a fast-paced environment
Ability to work both independently and as part of a team
Adaptability and willingness to learn new skills and tasks as needed
Attend internal and external in-person meetings and travel as needed to accomplish duties noted above

Education and Experience:

Bachelor’s degree in communication, finance, business, or related field
Demonstrated experience in communications and service

What we offer:

The base pay scale for this role is between $55,000 and $65,000. Salary is based on factors such as experience, skills, etc.
Generous compensation and paid time off package
Employer-paid medical benefits for employee
Employer-paid dental benefits
Employer-paid life insurance
401(k) Plan with discretionary employer match
Omni-channel work environment including both office and remote work

Contact Information:

Resume and cover letter, including salary requirements, must be submitted to be considered for this position. Please forward your resume and cover letter to: careers@domini.com

Domini Impact Investments LLC

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Communications Associate