Position Description:

The Account Manager is responsible for managing current landscape maintenance, sweeping, and snow removal accounts. To succeed in this role, the Account Manager will provide a superior level of customer relations to our external clients. The Account Manager will increase enhancement sales and promote Dyna-Mist’s additional service lines to our clients. The Account Manager will maintain a partnership with Superintendents to see that Dyna-Mist quality goals are met, the Branch Manager to see that the Dyna-Mist goals of Safety and EBITDA are met, and the Territory Sales Manager to see that the goal of Gross Revenue is met.

Responsibilities:

Team Member Safety

If you see something, say something
Maintain your assigned vehicle in good working order and cleanliness
Help Dyna-Mist earn a NALP Safety Award

Dyna-Mist Customer Service Standards & Management of Accounts

Establish your role as the primary point of contact for each assigned account
Instill customer confidence
Maintain relationships with clients as primary contact for all maintenance, sweeping, ice control, and enhancement activities
Provide assurance that contract obligations, quality standards, and expectations are being fulfilled
Understand the scope of work for all clients
Provide support to Superintendents in performing and completing all client enhancements
Demonstrate skill and ability to work with sub-contractors/vendors
Ensure all Dyna-Mist Quality Standards are met. Correct small quality issues immediately.
Ensure renewal of accounts
Maintain Aspire CRM database

Site Enhancement Sales

Initiate Enhancements in coordination with clients’ long-term objectives
Collect necessary data for proposals and provide accurate pricing using Aspire
Perform regular Site Visit Reports utilizing Company Cam software
Review with the Superintendents for quality issues
Use as a tool for enhancement sales in your proposal to customers

Aid Business Development

Represent Dyna-Mist in professional groups/associations
Maintain active contact with people and trends in the industry that affect sales

Key Performance Indicators (KPIs):

Safety

All team members are compliant with the Visterra Safety Program
Earn a NALP Safety Award

EBITDA Client Retention

95% client retention measured in dollars
Gross margin
Sell all enhancements above a 60% GM

Gross Revenue

Enhancement Sales
2025 Goal: $500k in enhancement sales

Requirements:

Landscape industry experience or a horticulture-related degree
Valid driver's license with a clean record over the last three years that meets our company policy
Working knowledge of vehicles and equipment used in maintenance, sweeping, and snow removal
Able to pass a background check
Maintain the physical fitness levels necessary to complete assigned tasks
Excellent attendance and punctuality
Strong analytical skills – the ability to meet critical deadlines with accuracy and attention to detail
Responsive to clients' needs and requests – built customer rapport
Positive attitude and initiative, team-oriented, and a strong role model

Dyna-Mist, a Visterra company

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Account Manager