The Service Technician (ST) is responsible for supporting integrated metrology systems in various manufacturing environments. The (ST) works closely with the EDMIS engineering team and our customers to provide a premium level of hardware service and support. The ST is responsible for new system integration, installations and field service support while focusing on maintaining a high level of customer satisfaction for all customers.

The ST will be expected to have the technical background needed to confidently assist the EDMIS team in the delivery of a first-class technical support experience to our rapidly expanding and broad customer base. This position is based in Bartlett, IL.

Responsibilities:

Install CNC/robotic metrology systems at various customer locations.
Perform in-field diagnostic testing/troubleshooting and calibration of electro-optical, & electronic components .
Provide effective technical assistance and repair/warranty of in-field equipment.
Follow-up with customer questions and concerns to ensure full and complete satisfaction.
Provide technical training to customer personnel in the areas of basic equipment set-up, operation, adjustment, and preventative maintenance.
Use effective customer service communication skills within all levels of an organization.
Provide technical operational data and other pertinent feedback to enable proper documentation of system performance/quality and to assist in making system improvements and/or modifications.
Become knowledgeable of current metrology system product line (electrical, mechanical, controls, software, and operations) and keep current on new systems.
Perform work in compliance with all established customer and company safety rules and work practices. Maintain work areas in a neat and orderly condition.
Perform related work as apparent or assigned.

Technical Requirements:

2+ years of relevant work experience in an equipment field service and/or technical support role.
Experience with CNC manufacturing equipment, robotics, machine tools, microscopy, metrology, measuring equipment, etc.….\
Strong knowledge of, and hands-on experience working with electrical and electronics installation, maintenance and troubleshooting of systems utilizing 12v, 24v, 110v, 220v and 480v operating voltages with single and multiple phases.
Strong knowledge of pneumatics system installation, maintenance and troubleshooting with operating pressures up to 150psi.
Basic experience with NC programming language (M-Code / G-Code or similar) is a plus.
Demonstrated ability to use diagnostic tools such as digital multimeters, oscilloscope, etc.
Demonstrated ability to read technical drawings (electrical and/or dimensioned mechanical drawings).
Experience working with CMMs, Laser Trackers and/or 3D scanners is a plus.

Personal Requirements:

Must be self-motivated, organized, and responsible to effectively plan, execute, and document technical support applications.
Must be able to complete work responsibilities with little supervision.
Fluent in English, both written and verbal. Other language skills are a plus.
Ability to travel by air and ground, within the United States, to customer facilities. Must possess a valid, unrestricted driver’s license and be able to meet and maintain a qualified driver’s status.
Due to the nature of our work and the trade restrictions placed upon it, an offer of employment with EDMIS is contingent upon the successful verification of U.S. Citizenship or Permanent Resident status and completion of a background check and drug screen, subject to applicable laws and regulations. EDMIS does not offer work visa sponsorship within the United States. Background check must meet both EDMIS and our customer requirements and expectations.

Benefits:

Holidays: 7 Paid Holidays per Year
Vacation: 2 weeks of vacation after 1 year of service, accrued on a basis of 0.833 days per month.
Medical and Dental Insurance through Blue Cross Blue Shield Illinois with copay
401K Plan with matching contribution
Life Insurance
Long Term Disability Insurance
Short Term Disability Insurance

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Schedule:

8 hour shift

Education:

Associate (Required)

Experience:

Industrial Equipment Installation/Maintenance: 1 year (Required)
Electrical Installation/Maintenance: 1 year (Required)

Willingness to travel:

25% (Required)

Work Location: In person

EDM Intelligent Solutions

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Service Technician - Metrology Equipment