Electrum is seeking a special and capable Senior Solar Customer Success Manager to join our team and be a driving force in the growth of a disruptive company in the climate-tech space. This role will oversee our solar fulfillment department to support customers and installers through the solar installation experience. As a key member of the revenue team, you will be responsible for ensuring our solar customers have a positive customer experience while they install their solar system. This is an exceptional opportunity for a seasoned project manager to take their career to the next level by working with a dynamic and fast-growing company at the forefront of the renewable energy industry.

This role reports to the VP of Revenue Operations.

Responsibilities

Lead the coordination of solar project management between Electrum’s customers and contractor network
Manage Electrum’s solar installation network to provide a first class customer experience
Maintain accurate and up to date profiles for Electrum’s solar contractor network
Establish and maintain relationships with key partners to drive business growth and innovation
Develop SOPs to meet and improve customer success KPIs
Align and coordinate fulfillment strategy with sales and marketing teams to ensure a delightful experience throughout the customer journey
Analyze market trends, customer needs, and competitor activity to continuously improve customer success strategies and tactics
Meet or exceed quarterly and annual timeline and conversion targets and provide regular reports on performance and forecast
Manage and resolve customer and installation company escalations

Qualifications

Bachelor's degree in Operations Management, Engineering, or a related field
5+ years of experience in project management, with a proven track record of success in customer experience
Experience in construction or solar project management preferred
Strong leadership skills, with experience managing and motivating teams
Experience managing 3rd party partners or vendors preferred
Excellent communication, interpersonal, and negotiation skills
Knowledge of renewable energy industry and products is preferred
Experience working in a fast growing organization
Adaptive mindset and the ability to work independently in a dynamic environment
Ability to partner, collaborate and influence cross functional areas (e.g., Sales, Marketing, Business Development, Technology)
Desire to stretch, learn and take on new tasks and responsibilities

Electrum

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Electrum | Senior Solar Customer Success Manager (Hybrid)