Position: IT Technical Support Engineer

**Applicants must currently reside in Colorado or plan on relocating to be considered**

About the Company: Entanglement, Inc. (Ei) is a pioneering next-gen computing and Al/ML company innovating the impossible to solve the world's most challenging problems. We build and demonstrate practical applications which leverage the novel computing resources, capabilities, and algorithms. Ei addresses multiple vertical markets and customers across private and government sectors. We sit between corporate technology giants and inspirational young boutique-tech firms, creating the future inventions which will shake the foundations of our society and benefit humanity. We integrate real-time purpose-built computing solutions with next gen algorithms to address real-world problems today in the major sectors of industry such as finance, energy, biotech, medical research, aerospace and defense, cybersecurity, transportation, and more.

Entanglement serves customers who are interested in understanding and utilizing all things next-gen computing, quantum information science, artificial intelligence, machine learning, and data processing/analytics to create and/or obtain a competitive advantage in deploying bridge to quantum technologies. The company helps customers develop applications that solve their biggest challenges while innovating, vetting and/or evaluating new technologies. We fuse all computing and algorithmic methods in unthinkable ways to deliver order of magnitude more capabilities to our customers. We help customers deliver on the promise of quantum computing today.

You will be joining a brilliant team of industry leaders across multiple disciplines. We encourage applicants, who thrive on innovating and enjoy working collaboratively, to apply for the positions that align well with your skillset.

Position Summary:

We are seeking a dedicated, proactive, and responsive IT Technical Support Engineer to be part of our dynamic team. This role involves providing comprehensive technical assistance to our diverse team of professionals, ensuring seamless operation of end-user and remote office computing systems. The IT Technical Support Engineer will also be responsible for diagnosing, repairing, and maintaining the hardware and software components to ensure the smooth running of these systems. Key responsibilities include resolving network issues, configuring operating systems, assisting users with end-user applications, and using remote desktop tools to provide immediate support. You will use your excellent problem-solving skills to diagnose and solve issues varying from simple end-user questions to complex system malfunctions, both independently and in collaboration with our team. Your goal will be to work proactively to maintain an operational, secure and up-to-date IT infrastructure.

Responsibilities:

Support end-user systems and applications as well as IT systems.
Assist in maintaining a stable and highly available IT infrastructure.
Support the implementation of new hardware/software solutions as needed.
Partner with Senior team members to address infrastructure support requirements.
Test & automate the User Lifecycle for device upgrades as well as through the onboarding and offboarding processes.
Support & manage the implementation of the companies update and patching policies.
Perform remote troubleshooting and end-user support for mobile devices and laptop/desktop systems.
Assist in implementing security controls.
Perform testing and debugging as needed.
Internal service monitoring and verification.
Implement and manage security solutions for end-user devices, including mobile and remote office setups.
Conduct regular security audits to ensure the safety of the organization’s IT infrastructure.
Assist in developing and enforcing company-wide best practices for IT security.
Respond to security incidents, manage their resolution, and escalate as necessary.
Ensure all end-user devices are compliant with the organization’s security policies.

Required Skills/Knowledge:

5+ years’ experience using and administrating MacOS, Linux and Windows operating systems, Office 365.
4+ years’ experience configuring, using, and maintaining Mobile Device Management (MDM – Jamf, InTune, Apple MDM) and Single Sign-On & Identity Management systems (SSO – Okta, JumpCloud, etc)
4+ years’ experience troubleshooting user systems and applications.
Comprehensive understanding of computer and cyber security including configuring, maintaining and onboarding users to VPNs.
Experience with public and private cloud platforms such as AWS, Azure, GCP.
Diagnosing and resolving complex network issues.
Configuring operating systems to meet the needs of the users and organization.
Ensuring the security of end-user devices, requiring a high level of analytical thinking and problem-solving skills.
Expected to independently diagnose and resolve technical issues.
Frequent interaction with other members of the organization, both within and outside of the IT department.
Proficient communication skills to effectively communicate with end users, senior team members, and external vendors or service providers.

Qualifications and Attributes:

A bachelor’s degree or commensurate experience is preferable.
Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM).
5+ years of experience working in an IT support environment.
Formal training or experience with Linux, MacOS, and Windows operating systems.
General knowledge of information security controls and standards such as NIST Cybersecurity Framework & NIST 800-53.
Familiarity with BASH and PowerShell or other scripting languages.
Ability to diagnose and resolve technical issues.
Experience with both public and private cloud platforms like AWS, Azure, Google Cloud Platform.
Knowledge of network protocols and firewall management.
Experience with Identity and Access Management (IAM) solutions.
Understanding of data privacy regulations such as GDPR or CCPA.

Position Type and Travel

Full-time
Travel as required
U.S. citizen or national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum

Why You’ll Love Entanglement, Inc.

· Competitive Salary

· Incentive Stock Options

· Comprehensive health benefits

· Remote work optional

· Paid holidays and Flexible PTO

How to Apply

· To apply to this position, please send a resume and cover letter to resumes@entanglement.ai

Note: Entanglement, Inc. participates in the E-Verify Program to ensure all employees are eligible to work in the United States. For more information regarding the E-Verify Program, please visit www.e-verify.gov

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

Entanglement, Inc.

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Entanglement, Inc. | Information Technology Technical Support | united states