ENVY, a leader in alternative hair, has always been committed to empowering women and helping power its retail partners’ businesses. As ENVY celebrates 10+ years in business, our innovations make “good hair” great, ensuring every woman can experience wig-wearing's emotional and aesthetic benefits.

The role of a Product Development/Quality Control Coordinator is to ensure that our new and existing products meet Envy Wigs' standards. This involves daily communication with our factories, detailed inspections of inbound and outbound shipments, auditing stock as needed, and reviewing all aspects of the items. The Coordinator must be able to identify and escalate potential issues and have the expertise to restyle, repair, or repackage items accordingly.

Product Development

Coordinate sample management and communicate daily with factories. Responsible for the management of master specifications sheets and tracking changes
Follow up with factories to ensure projects are timely
Participate in cross-departmental training for new product innovation details
Schedule, take notes, and allocate action items during factory calls
Accountable for tracking, organizing, and coordinating product development samples
Request changes to factories regarding sample and product changes
Responsible for meeting calendar deadlines

Quality Control

Prioritize inbound shipments, launch, and replenishment styles for quality control to ensure the products meet quality standards
Use the quality control template to document audit results and control samples of products
Execute quality control audits on products as per direction
Restyle and repackage products.
Process & inspect returns as per direction by reviewing, restyling, repackaging, and receiving them into the accounting system.

Experience:

One or more years in a Quality Control/Assurance role

Customer Service experience preferred

Experience in the hair industry is preferred

Skills/Knowledge/Abilities:

Great attention to detail
Highly organized and able to manage time effectively.
The ability to think critically, problem-solve, and identify when to escalate issues.
Proficient in Microsoft 365 Office Suite (Word, Excel, etc).
Strong written and verbal communication skills.
A critical thinker with the ability to solve problems
Familiarity with hairstyling

Qualifications/Skills:

High school diploma or equivalent
2+ years of customer service experience
Proficient in Microsoft Office Suite (Word, Excel, etc.)

Benefits/Compensation:

Excellent health, dental, and vision insurance
401K
Paid vacations and holidays
A generous discount on ENVY products
A business casual work environment
A healthy work/life balance

ABOUT ENVY

Feeling in control breeds confidence. And Designer & CEO, Alan Eaton, believes no woman should ever have to lose that confidence due to scalp sensitivity or thinning hair. Now entering its second decade, the Indianapolis-based brand is designed to be more wearable, and more affordable—with industry-changing innovations that deliver maximum comfort while making ENVY wigs indistinguishable from consumers’ own natural hair.

Offering comprehensive education and custom merchandising, ENVY stands by its retail partners as passionately as its products. With the constant introduction of new, on-trend styles, ENVY continues to ensure that EVERY woman can experience the emotional and aesthetic benefits of wig-wearing.

ENVY Wigs & Hair Add-ons is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

ENVY by Alan Eaton

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Quality Control Coordinator