Entertainment Events Manager

JOB RESPONSIBILITIES:

Support the development and production of entertainment, events, tours and special programming
Manage production timelines, schedules and budgets to ensure on-time and on-budget delivery of all event programs
Establish and maintain relationships with key vendors and suppliers, managing RFPs and negotiating preferred pricing
Support all aspects of new and existing event and entertainment programs
Manage and schedule event support/production staff, ushers and volunteers within a labor budget
Develop and produce customized tour content aligned with Garden programming and educational initiatives
Assist and support guests who require special services
Respond to and resolve guest concerns, providing excellent customer service at all times
Ability to provide support to other guest facing teams within the Garden as needed
Oversee volunteer tour guides, tram operations and tours
Support and schedule volunteers and tram/shuttle drivers
Assist in the development and implementation of departmental Standard Operating Procedures (SOPs)
Facilitate and insure seamless communication between and with all Garden departments
Recruit, Conduct Interviews, Hire, and Train new and existing team members
Manage event budgets to ensure financial responsibility and profitability
Assist with payroll procedures across multiple teams
This is a high-pressure job with long hours and requires a dedicated professional who is willing to roll-up their sleeves and give 100% at all times. Flexibility in personal schedule is a must (including Holidays and Weekends)
Other duties as deemed necessary or as directed

REQUIREMENTS:

College degree or equivalent experience preferred
Minimum two years of guest service, box office/admissions, event and/or live entertainment experience
Hospitality experience a plus
Proficiency in Microsoft Word, Excel, Outlook and other Microsoft Office applications required
Client focus with attention to detail, flexibility and accountability for results
Ability to build consensus and cultivate relationships
Excellent problem-solving and organizational skills
Excellent verbal and written comprehension and communication skills
Ability to multi-task and maintain a calm demeanor in a stressful environment
Strong leadership skills with an ability to motivate staff and support senior staff
Ability to navigate various locations and settings of the Garden
Must have unrestricted authorization to work in the United States
Physical exertion, such as lifting, standing, bending, or reaching is required

EPIC Entertainment Group, LLC

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EPIC Entertainment Group, LLC | Entertainment Events Manager | miami, fl