We are seeking a dynamic and experienced Sales Manager to lead our SDR/BDR team. This role is pivotal in building and maintaining a high-performance sales development team that contributes significantly to our sales pipeline. The Sales Manager will be responsible for hiring, training, coaching, and managing a team of SDRs/BDRs to achieve and exceed sales targets. Reporting directly to the COO, this position requires a strategic leader who can drive results through effective team management, data-driven decision-making, and close collaboration with sales and marketing teams.

Key Responsibilities:

Team Leadership and Development: Hire, onboard, train, and continuously coach SDRs/BDRs to ensure they have the skills, knowledge, and tools needed to be successful. Foster a high-performance culture that rewards excellence and encourages continuous improvement.

Strategy and Execution: Develop and implement strategic plans to meet or exceed sales development targets. Ensure SDR/BDR activities are aligned with marketing campaigns and sales goals.

Performance Management: Set clear team and individual performance metrics. Monitor and evaluate SDR/BDR performance against targets, providing regular feedback, coaching, and support to drive high achievement.

Process Optimization: Continuously assess and refine processes, methodologies, and tools to improve efficiency, effectiveness, and scalability of the SDR/BDR function.

Collaboration with Sales and Marketing: Work closely with sales and marketing leadership to ensure alignment on target accounts, lead qualification criteria, and campaign strategies. Ensure seamless lead handoff processes between SDR/BDR and sales teams.

Reporting and Analysis: Regularly report on team performance, pipeline impact, and key metrics to sales leadership. Use data to make informed decisions and to identify areas for improvement.

Market and Product Knowledge: Ensure the SDR/BDR team is knowledgeable about our products, services, and the competitive landscape. Encourage ongoing learning and professional development.

Qualifications:

3+ years of experience in sales development or inside sales, with at least 1 year in a leadership or management role.

Proven track record of achieving and exceeding sales targets, and of leading teams to high performance.

Strong understanding of sales development best practices, metrics, and processes.

Proficient in CRM and sales enablement tools (e.g., HubSpot, Salesforce, LinkedIn Sales Navigator, Outreach).

Excellent communication, coaching, and leadership skills, with the ability to motivate and inspire a team.

Strong analytical and strategic thinking skills, with the ability to use data to inform decisions and strategies.

Ability to work in a fast-paced, dynamic environment and to adapt to changing business needs and priorities.

ERPLY Retail Platform

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ERPLY Retail Platform | SMB Sales Manager