CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
We are currently seeking a qualified Level 2 Field Service Technician for an onsite position in Middleburg, VA. This Technician will be responsible for managing a designated territory, focusing on troubleshooting, installing, and replacing hardware and network devices. This role involves managing an incident queue, directly interacting with customers, ensuring service level agreements (SLAs) are met, and maintaining proper inventory levels by replenishing stock as necessary.
Skills and Qualifications:

Minimum 2 to 3+ years of experience in break-fix operations, ideally within the banking or finance industry
CompTIA A+ certification required
Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience
Experienced with MS Office
Able to communicate effectively both written and verbally, with customers, peers, Team Lead, and / or Service Delivery Manager
Working knowledge of Windows operating systems, networks, and tools is required
Working knowledge of typical banking equipment
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA
Demonstrated capability to achieve results in a fast-paced, client-driven environment
Sound understanding of customer support, operations, and processes
Min 1 OEM Desk / Notebook knowledge
Dell Enterprise knowledge
Client Printer Basics + Printers knowledge
Lexmark Printer Basics + Printers knowledge

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

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Level 2 Field Service Technician VA