Software Trainer

Job Description for Full-Time Position

Location: Remote

Reports to: Training and Development Manager

Job Description Summary:

At MaximEyes, we empower eye care practices with innovative EHR and Practice Management Software solutions. We're seeking a motivated Software Trainer to guide our clients through successful deployment and provide ongoing support to ensure long-term success.

What You’ll Do: Responsibilities

Deliver Virtual Training: Train doctors and their staff on using MaximEyes.com effectively, covering all aspects of practice operations—from front desk to billing, exams, and optical.
Travel Requirements: While this position is remote, travel is required for onsite training for certain clients, in-person meetings, and trade shows. Candidates must be prepared to travel as needed to support client success and represent the company, including on weekends.
Customize Software Solutions: Assist clients in setup and customization of the software.
Streamline Workflows: Improve office workflows and suggest add-on solutions using advanced knowledge in MaximEyes features.
Support Clients Beyond Deployment: Collaborate with cross-functional teams to ensure a seamless transition during deployment and continue to provide guidance for optimizing software usage post-implementation.
Enhance Product Development: Provide feedback to engineering and product specialists about product features and customer use.
Drive Customer Retention: Engage with escalated clients to ensure satisfaction and strengthen long-term relationships.
Host Educational Webinars: Conduct webinar trainings for both internal resources and customers.

Experience You’ll Need: Qualifications

At least 2 years of experience working in an eye care practice including experience in using EHR and Practice management Software.
At least 1+ years of experience in training Eyecare practices on EHR and Practice management software which includes both Optometry and Ophthalmology practices.
Enjoys coaching people to help them grow and learn.
Strong customer relations, written, and verbal communication skills with an ability to interact with all levels of healthcare professionals and staff.
Knowledge with Google Workplace (formerly Google Suite, Docs, Sheets, and Slides).
Strong written/oral communication, interpersonal and problem-solving skills.
Ability to work effectively, efficiently, and independently in a fast-paced environment.
Ability to prioritize multiple projects and respond to changing priorities based on deadlines and requests.

Bonus Points: Additional qualifications if you have them!

Optical sales knowledge
Medical billing and insurance knowledge
Ophthalmic technician or scribing experience
Troubleshooting and technical support experience
Project management and problem-solving

Who We Are:

First Insight Corporation was founded in 1994 by Nitin Rai, president and CEO, to build and deliver the most customizable and certified electronic health records (EHR) and practice management software for optometrists and ophthalmologists.

MaximEyes EHR and practice management software, EyeClinic Imaging ophthalmic image management, and Fast Pay Health revenue cycle management services help improve clinical decision making, enhance patient care, and empower doctors and their staff to operate an efficient and profitable eye care practice.

Our secure cloud-based solutions are shaped by customer feedback and backed by our expert staff and family of solutions that are dedicated to improving the patient-provider experience.

Delivering the best support and training is our top priority at First Insight.

We are passionate about eye care and our employees. Our vision for better optometry and ophthalmology software is rooted in our history. At First Insight, you will find an environment where employees are like family.

*If you'd like to be considered, please send a video introduction along with your resume to usrecruitment@first-insight.com.

First Insight Corporation

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