Account Manager

Reports to: Senior Manager of Client Operations

Status: Regular, Full-Time, Exempt

Location: Palatine, IL (Hybrid)

POSITION SUMMARY

The Account Manager is responsible for maintaining and enhancing our existing client base to ensure our customers are completely satisfied with FIT Solutions' services and support. Our ideal candidate will have experience managing clientele base with proactive engagement, relationship building, and a proven record of high retention rates.

PRIMARY OBJECTIVES

Streamline clients through consultation and strategic technology planning to maintain client profitability. (TBP’s Delivered)
Provide ongoing planning, strategy, development, and execution of initiatives that deepen the customer relationship. (Weekly/Monthly Meetings)
Maintains and develops existing client base to ensure customers satisfaction with FIT Solutions services and support. (CSAT)
Expanding existing relationships through proactive communication and problem solving to retain clients. (Client Retention Metric/Revenue Retained Under Management)

SECONDARY OBJECTIVES

Identifies at-risk clients and escalates potential risks or challenges to retain client business.
Builds strong relationships with clients by understanding client business needs through relationship building.
Provides excellent customer service and develops client satisfaction to ensure clients renew contracts and provide referrals.
Upskill engineering team on customer service aspect of deliverables.
Visit clients on a routine basis and facilitate introductory meetings for all new clients.
Corresponds with points of contact on weekly basis of each of FIT Solutions’ accounts.
Participates in the onboarding of new clients by learning business practices and helps direct the engineering team in the understanding of client priorities.
Schedules and executes Technology Business Planning (TBP) meetings.
Procures quotes for hardware and software and presents to clients in conjunction with procurement department.
Participates in daily and weekly operations meetings to track task and project closures in a timely manner.
Leads monthly account management meetings with engineers to update teams on prevailing client issues, concerns, and satisfaction.
Partners with sales team to attract new business.
Perform other duties as assigned.

COMPETENCIES

Competency in Microsoft applications including Word, Excel, and Outlook.
Fundamental knowledge the following: desktop operating systems, messaging, management, and operations, and/or network security.
Experience managing B2B relationships (preferred).

EDUCATION AND EXPERIENCE

Minimum two (2) years' experience.
Charismatic, takes initiative, and possesses excellent interpersonal skills needed to develop strong business relationships with clients.
Ability to work effectively both independently and as part of a team.
Flexible and adaptive.
Able to produce quality work with strict deadlines.
Thrives working in a fast-paced team environment.
Effective time management.
Ability to multitask.
Strong written and verbal communication skills.
Problem-solving skills.
Resilience under pressure; ability to work towards strategic goals in a fast-paced environment.
Competitive, assertive, and results driven.

BENEFITS

FIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including:

Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
Options include, PPO, HDHP, HMO and ACO
Multiple carrier options.
FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options.
$10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up).
Paid holidays.
Paid time off.
Paid sick leave.
Flexible “hybrid” work environment.
Retirement plan (401K).
Professional training & development opportunities.

PHYSICAL REQUIREMENTS

Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting.
Requires ability to occasionally lift up to 25lbs.
Travel: Up to 35%.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

AAP/EEO Statement

FIT Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

FIT Solutions, LLC

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