Job Purpose:

A leading Software and Services company in the Enterprise Content Management (ECM) and Information Governance market space is currently seeking established Senior Manager/Director Professional Services with extensive experience in delivering enterprise level technology or software solutions and support. Candidates should have a proven record of successfully designing, engineering, managing implementation, upgrading and administration of Enterprise level systems as well as managing highly technical professional services teams and projects.

Please: US CITIZEN or GREENCARD HOLDERS ONLY. No Agencies or Corp to Corp. Full-time employees only

Responsibilities:

Technical Project Lead

· Estimate 50% of time spent facilitating the execution of end-to-end technical projects, working with technical and business leaders to identify risks, set goals, track progress & budget, and drive to completion. Use creativity, relationships, organizational and technical skills, and care to move us forward on key projects. Monitor metrics and program health, anticipate and clear blockers, manage escalations

· Estimate 50% of time focused on supporting the sales organization with lead development and technical sales. This includes reviewing RFP’s and opportunities, assembling technical solutions. Drafting technical portions of RF response packages/proposals, drafting statements of work and quoting software/cloud hosting/professional services.

Professional Services Lead

Maintain oversight of technical staff assigned to projects and client within your portfolio
Provide technical leadership and guidance for enterprise software implementation projects and programs
Provide training and mentorship to team members to improve job performance
Remain up to date with current field practices and industry best practices to enhance service standards and delivery
Review customer technical demands and instructions and assist internal team and customers to identify the best order for lifts, and the most efficient methods of maintaining and using delivered materials
Remain knowledgeable of current technology and industry trends to maintain a competitive consulting advantage
Carry out other technical related duties that may be required.

Technical Sales Engineering Support

Identifies customer’s business needs, challenges, and technical requirements and maps to Forefront Technologies (FFT) solutions
Utilizes understanding of FFT products and services to support sales on FFT solutions
Provides configuration and demonstration support for sales
Provides technical solution design, scoping, and scheduling expertise to support sales quotes
Assist in technical responses to RFI/RFP/RFQ as requested

Basic Qualifications:

10+ years of experience in enterprise software/technology solutions
5+ years of experience in technical sales Engineering or related skills
5+ years of experience working in technical program management
Strong written and verbal communication skills
Strong customer service, analytical, and interpersonal skills
Excellent organizational, research and multitasking abilities
Strong problem-solving skills

Additional Skills

Experience in the management of Enterprise Software Solutions or Information Governance Solutions a plus
Enterprise Software sales support a plus

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Forefront Technologies | Sr. Manager/Director Professional Services