Summary

The Member Relations Specialist represents the first impression when members and guests arrive at the club and they have a persistently positive and outgoing attitude in all situations. The Member Relations Specialist maintains and strengthens member relationships, oversees the day-to-day operations of the clubhouse, and is instrumental in planning events and activities that will enhance the overall experience of the current membership. The position also involves an important role in marketing the club to prospective members and the planning of promotional events.

Salary

$50,000 - $75,000 per year.

Primary Responsibilities

Clubhouse Operations. The Member Relations Specialist is the foundation of Freedom Supercars and is vital to our success. Charged with fostering a vibrant atmosphere where members can socialize comfortably, the Marketing Coordinator is responsible for proactively engaging members, rapidly responding to and resolving issues, taking care of the physical space, and setting the overall tone for the clubhouse.

Receptionist/Concierge. The Member Relations Specialist is the first person current members see when they walk in and the first person perspective members meet when they tour. When visitors call or arrive at the club, the Member Relations Specialist has primary responsibility for receiving members and guests, welcoming them, and ensuring that they are comfortable and properly cared for and that the purpose of their visit is addressed.

Club Appearance. The Member Relations Specialist is responsible for ensuring all common areas are kept in pristine condition at all times. Initially, this means proper stocking of supplies, including cold and hot beverages and snacks, serving items, and keeping all the common areas clean and ready for member and visitor use.

Administrative Assistance. The Member Relations Specialist will assist with administrative needs which include operating various software systems used to manage the business, identifying and working with vendors, scheduling meetings, making special arrangements, purchasing supplies or other items, and a wide variety of activities in support of the club.

Member Relations. The Member Relations Specialist should know all members by name and is responsible for fostering a welcoming and inclusive environment characterized by hospitality-class customer service and assisting members in a friendly, patient, and professional manner.

Vehicle Reservations. As Members call in to reserve a car, the Member Relations Specialist manages the reservation system to ensure all details are entered correctly, avoiding double-booking and following Car Scheduling guidelines. The reservation schedule is then closely monitored to assure the vehicle staff has member and club vehicles ready and/or delivered at the scheduled times.

Member Communication. The Member Relations Specialist will be involved in various regular communications via telephone, text, and email. All correspondence shall be handled professionally and courteously and will include things such as reservation information, status updates, announcements, event invitations, and more.

Member Events. The Member Relations Specialist should research and develop creative ways to continually add more exciting and positive experiences for the members; then assist with the planning and implementation of member events that include driving opportunities, tastings, activities at the club, and experiences at other locations. All provide a social opportunity for members to become better acquainted and increase member satisfaction.

Marketing and Sales Support. The Member Relations Specialist plays an important role in marketing and sales support through a variety of activities aimed to gain recognition for Freedom Supercars throughout the local community.

Event Planning & Hosting. Promotional events for prospective members are an important component of the club’s success. The Member Relations Specialist will assist in developing ideas, conducting research, and obtaining quotes to determine the viability of new event ideas. Assisting in the development, implementation and participating at monthly events as a host is also a responsibility.

Spokesperson. The Club often participates at local charity galas, auctions, golf tournaments and other events to promote the club. The Marketing Coordinator may represent the club at these types of events and will be well versed and prepared to speak with guests about the many benefits Freedom Supercars has to offer.

Social Media Specialist. The Member Relations Specialist should have a solid understanding of how each social media channel works and how to optimize content on those channels. Collaborating with the team, create a social media calendar and develop and curate engaging content while maintaining a unified brand voice when interacting with users.

Business Development. The Member Relations Specialist will identify and contact charitable organizations to learn about upcoming events, form relationships with luxury retailers for possible promotional opportunities, and build rapport with local restaurants and businesses for the benefit of our members.

All Other Duties as Assigned. The Member Relations Specialist will be expected to assist in other duties, tasks, or assignments on an as-needed basis whenever requested. This will include supporting all other staff members to ensure every area of need is always covered, assisting with special projects, and any other tasks where assistance is needed.

Qualifications

3 years minimum work experience as a receptionist, assistant, relations position, event host, or role with similar responsibilities
An outgoing, engaging, curious, and customer-service-oriented attitude
Exceptional written and verbal communicator with a strong front office, professional image, and familiarity with high-end hospitality or retail environments
Outgoing personality, comfortable giving tours, attending networking events, and furthering Freedom Supercar’s mission
Excellent speech, and communication skills, and are at ease working with everyone from vendors to business owners, doctors, lawyers, and executives of large corporations
A self-starter, with the ability to work in an environment with minimal daily supervision and eager to take over new challenges with a can-do attitude
Process-oriented, and accustomed to establishing, tracking, and managing goals
Strong computer skills including Microsoft Excel, Word, PowerPoint
Familiar with and actively engaged in various social media platforms
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
You are available to work occasionally on nights and weekends as needed

Business Hours

Normal hours of 8AM - 5PM.

Several evenings of the month we have events in the evening where it will go 5-8PM.

Freedom Supercars

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Freedom Supercars | Member Relations Specialist