Company Description

FreshByte Software is a fully integrated Windows-based software solution for wholesale food distributors, importers, and manufacturers located in Houston, TX. The software provides instant inventory control, traceability, and full accounting information to increase distributor margins. FreshByte Software guarantees 100% accurate and timely information for its users.

Role Description

This is a full-time on-site role for a Customer Support Specialist at FreshByte Software in Houston, TX. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction, offering technical support, and utilizing analytical skills to address customer inquiries and issues on a day-to-day basis.

Duties & Responsibilities

Provide assistance to clients with our software as well as database support, assistance and advice.
Analyze, research, troubleshoot and provide resolution to reported issues in a timely manner
Keep client management software updated with incident correspondences, statuses and resolutions
Collaborate with other departments as necessary to expedite resolutions
Prepare written documentation for resolutions to common issues, instructions and conveying information
Participate in weekly staff meetings
Develop and maintain excellent customer relations
Analyze and test software modifications and updates prior to release
Perform software version updates
Promote and maintain a professional high quality service oriented company image
Maintain the security, confidentiality and integrity of client information
Be available and reliable for afterhours on call rotation to resolve critical issues
Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department

Qualifications

Customer Support and Technical Support skills
Strong Interpersonal Skills and Customer Satisfaction focus
Analytical Skills for problem-solving
Ability to prioritize and manage multiple tasks
Ability to quickly learn new software
Analytical and creative thinker with the ability to prioritize, make decisions and solve issues effectively and efficiently
Attention to detail; manage multiple task and responsibilities
Willingness to work outside of normal business hours to resolve client issues
Accurately follow directions and instructions
Ability to act in a team environment and independently; self-motivated

FreshByte Software

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Customer Support Specialist