Hotel Operations Manager

Full-time

Salary based on experience

Gervasi Vineyard offers a unique blend of luxury accommodation, exquisite dining, and an immersive winery experience. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. As we continue to grow, we are seeking a dynamic and experienced Full Time Hotel Operations Manager to lead our team and enhance our operations.

What We Offer:

Competitive Salary -Offer based on experience
Comprehensive benefits package
Opportunity to work in a beautiful vineyard setting with a passionate team.

Our Hotel Operations Manager will support the overall success of GV Destinations Hotel and ensure the highest quality standards are met in the areas of service and cleanliness in our operations. Also, the ability to lead, manage and oversee the training, hiring, scheduling, and managing the process of new hires/current employees. This position Supports and takes direction from the Director of Hotel and Resort Operations.

Responsibilities:

Manage daily hotel operations, ensuring compliance with company standards and guest satisfaction.
Lead, train, and motivate staff to deliver exceptional service.
Oversee budgeting, forecasting, and financial performance of the hotel.
Develop and implement operational policies and procedures to improve efficiency.
Ensure the maintenance of hotel facilities and equipment.
Handle guest inquiries, feedback, and complaints professionally and promptly.
Stay updated on industry trends, best practices, and innovations in hospitality.

Requirements:

Knowledge Hotel Operations Management with a minimum 2-year experience in Hotel Management required.
Boutique Resort Hotel Experience a plus
Strong leadership skills with the ability to inspire and develop a team.
Excellent communication and interpersonal skills.
Proficient in hotel management software and Microsoft Office Suite, Oracle Opera experience preferred.
Ability to work flexible hours, including weekends and holidays.

If you are a dedicated hospitality professional with a passion for creating exceptional guest experiences, we would love to hear from you! Please submit your resume today!

Gervasi Vineyard Resort & Spa

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Gervasi Vineyard Resort & Spa | Hotel Operations Manager