The Process Excellence Manager is responsible for the overall planning, design, execution, monitoring, controlling, coordinating, and completion of projects as assigned by the Chief Operating Officer. The Director of Operations Support will remain aligned with the strategies, commitments, and goals of the organization. This role will support and assist Regional Directors to increase revenue opportunities for Retail Operations.

ESSENTIAL FUNCTIONS/DUTIES

Primary Functions

Provide strategic leadership and technical, operational, financial, and managerial leadership for successful implementation of project activities.
Drive sales, profitability and gross margin growth for the organization.
Communicate effectively, provide direction and support to other departments within the organization on projects assigned by the Chief Operating Officer.
Oversee the selection of qualified vendors, assigning clear roles and responsibilities, providing effective supervision, and managing performance to ensure efficient operations.
Helps ensure retail operations produces the specified results and remains within budget.
Conduct periodic reviews to ensure accountability of all project activities as well as the accurate and timely reporting of financial deliverables and obligations.
Collaborate with regional retail directors on projects as needed.
Ensure that all projects progress in accordance with company obligations and complies with regulations and internal organizational policies.
Collect data and costs of projects to analysis success of project and Return on Investment (ROI) to present to management.
Develop pricing strategies to maximize retail revenue.
Travel between sites as needed to perform tasks as assigned.
Perform and document routine inspections and maintenance activities.
Create project management charters as needed. Make changes to the project scope and schedule as need be. Involve all relevant stakeholders and ensure technical feasibility. Measure project performance using appropriate tools and techniques.
Develop and implement training related to all aspects of assigned projects.
Communicate effectively, provide direction and support to other departments within the organization on all assigned projects.
Ability to work with limited supervision.
Follow all health and safety regulations.
Other job responsibilities may be assigned based on the overall business need.

ADDITIONAL FUNCTIONS/DUTIES

Excellent client-facing and internal communication skills, both written and verbal

Proven working experience in project management

Maintain a high level of technical operational skills and stay informed of the latest developments in the field

Strong organizational skills including attention to detail and multitasking skills

Create support in the development projects assigned in both retail and outlet operations.

Research new technologies and trends and make recommendations around the implementation of programs and equipment to help the departments achieve objectives more efficiently

Demonstrated time management, organization and the ability to prioritize and multi-task, with focus to detail

Outstanding leadership skills; inspiring interpersonal effectiveness to lead the team, train talent, and effect change; willing and able to be a “doer” and “influencer”

Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and email communication as needed.

Effectively collaborate with all departments/

Plan and document all aspects of assigned projects with use of project plan format

Achieve training objectives by contributing appropriate information

Review and recommend outside vendors for projects.

Perform other duties as assigned by the Chief Operating Officer

QUALIFICATIONS/COMPETENCIES

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

Outlook - Believes in self, company and is passionate about learning and growing; takes responsibility for own success, does not externalize, accepts challenges, does not take “no” for the failure but as an opportunity to succeed

Communication - Creates and sustains ongoing forums that encourage two-way communication opportunities; demonstrates and promotes positive work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolutions

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; response well to questions; demonstrates group presentation skills; participates in meetings

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information

Character - Demonstrates unquestionable integrity in every aspect of work and dealing with others; consistently models desired behaviors and values established by the company; respects the diversity of perspective in discussions and demonstrates an inclusive style; demonstrates concerns for job safety for self and others

Sales Acumen - Doesn’t take things personally, knows what to say or do at the appropriate time; is cool under pressure and is prepared for whatever the prospect or client does or says; doesn’t strategize "on the fly", doesn't over analyze, and stays in the moment; asks thoughtful questions, displays effective listening skills

Results Orientation - Makes fact-based decisions and follows through to completion; analyzes and uses data to achieve sales goals; drives execution; initiates action and follow-ups to successful completion; effectively demonstrates how solutions will solve prospect's or client’s problem(s); continuously conducts post call debriefs and performs pre-call strategies

Collaboration - Effectively builds and maintains partnerships with departments, and people at all levels across the company, and contributes to team and company success; maintains flexibility and reacts to change appropriately; communicates and shares information with candor that builds trust and enhances relationships

Administrative Management - Continuously manages administrative functions to ensure quality

and timeliness; manages accurate and timely sales activity and performance reports; analyzes report data to project trends and builds forecasts, maintains accurate and complete daily reports.

Education and/or Experience:

A college education is preferred. A minimum of five (5) years retail and/or management experience. A minimum of 5 years of progressive responsibility in retail store operations, with strong multiunit store responsibility.

Math Ability:

Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills:

To perform this job successfully, an individual should have intermediate knowledge of MS Word, Excel, Outlook, Vizio, TEAMS and Zoom.

Supervisory Responsibilities:

This position has supervisory responsibilities including supervision of subordinate supervisors.

Purchasing Authority:

Purchasing Authority - Directors/Controller - up to $2,500

SPECIAL CONDITIONS OF EMPLOYMENT

(E.g. physical or environmental requirements, irregular work schedule, required license or certification, background check

Physical and Environmental Requirements:

Regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance

Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus

Stand and walk for long periods

Ability to stoop, bend, kneel, push and pull

Sufficient mobility to turn from side to side and the ability to lean and remove items from containers

The noise level in the work environment is usually moderate. (examples: business office with computers and printers, light traffic)

Language Ability:

Level 5: Ability to read, analyze, and interpret business documents, financial reports, and legal documents. Ability to respond to inquiries or complaints. Ability to write speeches and articles for publication. Ability to present information to groups.

Reasoning Ability:

Level 5: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Goodwill Industries of Central Florida, Inc.

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Process Excellence Manager