Job description

Patient Care Representative Job Description:

Seeking a Bilingual Patient Care Representative Associate

Our surgery center is seeking an experienced Patient Care Representative Associate (Medical Receptionist) who is professional and understands the value of compassionate customer service. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down and provide personalized service to our surgeons and patients.

Applicant must be a team-player. There are a few advancement opportunities for the successful applicant.

Patient Care Representative Responsibilities and Duties:

Job Description includes, but not limited to the following:

· Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs

· Greet patients upon arrival, register them and obtain insurance information and any other necessary data

· Maintain appearance of front desk area and lobby

· Greet and assist doctors

· Greet and direct residents, vendors and other visitors

· Process payments from patients for co-pays and uninsured visits

· Maintain specific logs related to duties

· Works well with all departments to ensure smooth and efficient flow of patients

· Communicates up, down and across the chain of command

· Basic knowledge of Microsoft Office products

· Ability to learn and use software and technology such as E.M.R.

· Call patients and surgeons to remind them of upcoming procedures

· Provide patients with support and guidance as needed

· Cross-train in other departments

Please submit a cover letter and resume when you apply for this position.

Patient Care Representative Qualifications and Skills

Educational/Experience Requirements: Front Desk or other Administrative experience in a medical office required.

English must be primary language, but ability to speak Spanish is a plus.

*Solicitors, recruiters, recruiting agencies, etc. please do not contact us regarding this position.

Gramercy Surgery Center, Inc.

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