Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.

With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!

If this all sounds like something you want to be a part of then we'd like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.

Want to be part of a multi-award-winning global travel management company and work remotely? Have a look at this new role within our US Team.

Join our Journey

Our US operations are continuing to grow, so we’re looking to hire an experienced Corporate Travel Team Leader to join our US based team working remotely.

We are looking for a Corporate Travel Team Leader to work 40 hours per week on shift patterns working weekends between the hours of 7am – 12 midnight and weekday evenings Monday – Friday between the hours of 5pm – 12 midnight. When working the weekend you will be provided with 2 days off during the week. This is an exciting time to join us as we’re rapidly expanding our global operations.

As a Corporate Travel Team Leader, you will be responsible for the consistent delivery of excellent service to all our clients. You’ll provide dynamic leadership for all customer service functions, ensuring that excellent customer service is delivered and prioritised by our business.

We’re really proud of our culture at Gray Dawes, a family run business where we live and breathe our values and encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. As we continue to grow, there will be career opportunities available for our people as well as the chance to be with us during this exciting period of change.

What You’ll Do

Providing high levels of customer service, you’ll:

Set and communicate operational service standards in accordance with company policy and objectives. Day to day operational running of the team including absences, rota and holidays.
Identify and agree individual and team service targets and performance objectives that will support the business in achieving its overall business goals.
Monitor and review all performance indicators, taking appropriate action when performance standards are not achieved.
Establish and implement best operational working practices, policies and processes, ensuring that they are documented, monitored, reviewed and developed.
Promote and maintain a “Customer First” culture in all areas, so that service standards are prioritised, and everyone is committed to the on-going achievement and improvement of service standards.
Work closely with other departments to ensure that operational service standards are fully integrated with every other business function so that clients receive a “seamless” service.
Monitor team service failures, discuss and resolve any problems with the relevant consultant and liaise with customer service team as required.
Work closely with all Account Managers to continually review and improve service standards to clients.
Measure and report on the performance of your team against client Service Level Agreements, making recommendations for improvements.
Deputise for the Operations Manager if required.

What We’re Looking For

You’ll be a motivated, passionate individual who has previous experience of working in business travel.
Thorough knowledge and understanding of how corporate travel fares are built.
Ideally, you’ll have experience using Travelport and Sabre
You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
You’ll have a proven track record of providing excellent customer service in a B2B environment.
You’ll be VA1 and 2 certified or equivalent.
You’ll have the ability to lead by example and be an ambassador for service excellence.
You’ll be a strong team player.
You’ll have thorough knowledge and understanding of all operational processes and how they fit with the rest of the business.
Able to interpret and report on data.
You will be able to achieve respect of colleagues.

What We Can Offer

Our benefits include;

$34-$38 per hour dependant on experience
Uncapped incentive scheme - currently under review
Annual profit related bonus
Health benefits including, medical, dental and vision
Flexible Spending Accounts
A relaxed, informal & caring working environment Opportunities for progression
Homeworking & Hybrid
Paid time off
Work from home

What Happens Next

Once we’ve received your details, our Hiring Managers will review your skills and experience to see if you’re a match. If we think we can move forward, we’ll get in touch with you directly to arrange an interview to find out more about you.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, colour, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities.

Please let your recruiter know if you need an accommodation at any point during the hiring process.

Gray Dawes Travel

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Gray Dawes Travel | Corporate Travel Team Leader | united states