Company Description

The Heritage Hotel Group provides comfort, prime locations, and exceptional service at a variety of properties throughout California, including the Greater Sacramento Area, Bay Area, Los Angeles County, Sonora Area, Orange, and San Diego County area. Guests can enjoy spacious rooms, complimentary breakfast buffets, free high-speed internet, and meeting facilities. Our commitment is to deliver consistent quality and excellent service.

Role Description

Join our team as a General Manager at one of our hotels in Commerce, CA! In this full-time, on-site position, you will play a crucial role in shaping our guest experience. You will lead all aspects of hotel operations, including managing a dedicated staff, enhancing guest relations, and driving financial success. Your commitment to maintaining exceptional service standards will ensure that every guest leaves satisfied and eager to return. Take the next step in your career with us!

Some Responsibilities Include:

Anticipates the needs and exceeds the expectations of the owners by meeting and exceeding key owner indicators including profitability, REVPAR, and total revenue.
Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.
Keeps the owners and key corporate staff informed of developments on a regular basis. Requests assistance as needed.
Schedules management personnel and maintain labor cost objectives.
Achieves profitability objectives by establishing and implementing operating capital budget.
Monitors actual operating results and forecasts against budget.
Adjusts marketing and sales strategies and cost containment strategies as necessary to achieve profitability indicators.
Determines and communicates standards of performance to associates. Evaluates employee performance on a regular basis and recommends salary increases as appropriate.
Other duties as assigned...

Qualifications

Minimum 2 years of Hotel Management, Operations, and Hospitality experience
Leadership, Team Management, and Conflict Resolution skills
Cost Control and Budgeting experience
Excellent Communication and Interpersonal skills
Customer Service and Guest Relations skills
Sales and Marketing knowledge
Problem-solving and Decision-Making abilities
Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)

Benefits

401(k) matching
Health insurance
Dental Insurance
Vision insurance
Employee discounts
Paid time off
Quarterly Incentive Program **

Heritage Hotel Group

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General Manager