Very exciting, recently opened high-profile restaurant concept is looking for an experienced, service-oriented General Manager who understands fine dining to lead their team. The ideal candidate comes from a high-level service pedigree in acclaimed restaurants, and is a hands-on self-starter when it comes to leadership, implementing systems, and training staff. Someone with sophisticated floor presence who can lead the team by example while balancing financial oversight and driving the growth of the business. The restaurant features Michelin-caliber menu offerings and service standards in a more laid back, chic-casual setting, and the team is looking for someone who understands these dynamics with a proven background of success in a demanding service environment. Rare opportunity to be part of an extra special concept with great potential for growth!

General Manager Responsibilities:

Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food & beverage quality, cleanliness, sanitation, and other facilities maintenance
Provide leadership and support with a significant, elegant floor presence
Continually strive to educate and develop of staff as it relates to food, beverage, and especially service
Grow and mentor the team through training, development, recruitment and onboarding of new members
Manage day to day operations of the restaurant alongside executive team & uphold quality standards (daily reports, cash handling and deposit procedures, roles and responsibilities, station guidelines, safety protocols, cleaning and maintenance schedules, sidework checklists, opening and closing duties, shift change outline, injury reporting, etc )
Taking ownership of the business to increase sales and profitability
Oversee floor and kitchen management and ensure standards are met & exceeded as pertains to COGS, inventory management, staffing and cleanliness
Ensuring all team members are compliant in required training (safety, PCI, TIPS, etc), have completed in a timely manner and are adhering to standards
Ensuring all payroll policies and procedures are followed, including management of timekeeping for compliance and accuracy
Provide reports and analysis of business related data and KPIs
Liaise with property leadership, staff, and guests as well as surrounding community to develop and improve relations
Clear and effective communication to all team members, executive leadership and stakeholders
Holding weekly management and daily shift meetings to communicate updates regarding operations, financial reporting, employee driven topics, training, education on changes and new processes, product or equipment introductions
Manage the streamline of communication between outside purveyors, ensuring effective delivery of goods and services
Implement appropriate outlet level controls to assure that goods are ordered as needed, materials are received in good condition and in the desired quantities and that accountability for purveyors is maintained
Receive and resolve customer complaints in a timely and tactful manner to maintain and improve customer satisfaction
Exercise sound managerial judgment and decision-making pertaining to all employee relations and personnel actions in order to build a positive, enthusiastic and professional culture
Anticipate the needs of the establishment and act upon them

General Manager Requirements:

At least 2-3 years’ experience as a Restaurant General Manager (GM), Food & Beverage Director (F&B), FOH General Manager or Service Director; or 5-6+ years as a Restaurant Assistant General Manager (AGM), Service Manager, Outlets Manager, or FOH Department Manager in a full-service, upscale or fine dining, chef-driven restaurant environment
High service pedigree is required
Background in Michelin and/or James Beard recognized restaurants is highly preferred
Passion for food, beverage, and guest service
Proven track record in leading and motivating a team
Excellent written and verbal communication skills
Strong interpersonal skills and ability to manage guest demands
Acute attention to detail
Ability and desire to take initiative to carry out complex responsibilities with little direction
Highly effective problem-solving skills, especially when under pressure
Ability to thrive in a high-pressure environment
Exceptional standards for cleanliness, health, and safety
Strong understanding of the P&L with an ability to control costs as aligned with restaurant’s goals
Flexible schedule, including weekends, holidays, and late-night shifts is required
Food Safety Certification
Able to stand/walk for long periods of time
Develops relationships with guests to create & maintain guest retention
Experience and comfortability in dealing with high end/VIP clientele
Process driven and able to implement operating procedures that will continue to maximize efficiency

Compensation Includes:

Base Salary in the $90-115k range DOE
Bonus Potential
Medical Benefits
Unlimited PTO

High-Profile Restaurant

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