Company Description

Hydrant Pet Hotel is a luxury, boutique pet hotel located in the heart of Costa Mesa, CA. Our mission is to ensure that every pet feels at home while their owners are away. We prioritize the well-being and happiness of the pets in our care, offering Orange County's most luxurious amenities for a unique daycare and boarding experience.

Role Description

This is a full-time on-site role for an Assistant Manager in Customer Relations at Hydrant Pet Hotel. The individual will be responsible for overseeing daily operations, managing customer interactions and ensuring the highest quality of care for all pets. The role involves coordinating pet services, resolving customer concerns, and maintaining a positive and welcoming environment for both pets and their owners. Some typical job duties may include but are not limited to:

Overseeing employee's on a daily bases
Handle complaints from customers
Train/Coach new employees
Step in when general manager isnt on site
monitor and maintain inventory in retail, as well as inventory for cleaning supplies, etc
offer feedback/constructive criticism to team
implement write ups when needed

Qualifications

Customer service and interpersonal skills
Experience in management for at least 2 years
Organizational and managerial abilities
Problem-solving and conflict resolution skills
Excellent communication skills, both verbal and written
Ability to work in a fast-paced environment
Passion for animals and their well-being
Previous experience in a similar role is a plus
High School diploma or equivalent

Additional Compensation:

Medical Insurance

401K Matching

Employee Discount

Hydrant Pet Hotel

New Jobs

Hydrant Pet Hotel | Assistant Manager/ Customer Relations | costa mesa, ca