Senior Level 3 Project Engineer

Company Overview

We are a rapidly growing IT Managed Service Provider (MSP) company with offices located in Lakewood, NJ and Brooklyn, NY. Our company specializes in providing comprehensive IT solutions and support to a diverse range of clients. As we continue to expand our operations, we are seeking a highly skilled and experienced Senior Level 3 Project Engineer to join our dedicated team with the incredible opportunity for growth.

Role and Responsibilities

• Team Lead responsibilities include but are not limited to, assisting lower-level engineers navigate support related issues and act as a supervisor/lead over their team to ensure the best service delivery for customers

• Serve as a subject matter expert, leveraging your IT/MSP background to provide expertise and guidance to junior technicians.

• Demonstrate proficiency in server administration, including DNS management, ensuring the smooth operation and optimal performance of clients' server infrastructure.

• Utilize your experience with AVD, Intune and Azure to effectively manage and maintain clients' cloud-based solutions, ensuring proper integration and security.

• Possess a sense of urgency when dealing with critical client technical matters, prioritizing and resolving issues promptly to minimize downtime and impact on business operations.

• Demonstrate exceptional troubleshooting skills, investigating and resolving complex network and server issues, identifying root causes and implementing appropriate solutions.

• Log in to firewalls, switches, and other network devices to perform necessary configuration and troubleshooting tasks.

• Collaborate closely with the team based out of the Lakewood office, actively participating in knowledge sharing, training, and mentoring to foster a collaborative and supportive work environment.

• Exhibit a strong dedication to teamwork, readily assisting colleagues and clients as needed to ensure successful outcomes.

• Maintain a positive and professional demeanor, both in-person and when communicating remotely with clients, promoting excellent customer service and client satisfaction.

• Participate in an on-call rotation.

Qualifications and Skills

• At least 4 years of experience as an IT Technician, preferably in an MSP environment.

• Solid background in dealing with escalated technical requests and providing Level 2 support.

• Strong familiarity with server administration, including DNS management.

• Proven experience with Intune and Azure, demonstrating expertise in managing cloud-based solutions.

• Ability to prioritize and handle critical client technical matters with a sense of urgency.

• Excellent troubleshooting instincts and the ability to identify and resolve network and server issues.

• Proficiency in logging in to firewalls, switches, and other network devices for configuration and troubleshooting purposes.

• Strong team player with the ability to collaborate effectively in a fast-paced environment.

• Exceptional communication and interpersonal skills, promoting excellent customer service.

• Dedication to professional growth and staying updated with the latest industry trends and technologies.

Salary and Benefits

Our salary package is exceptionally competitive, tailored to match your experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and opportunities for professional development and advancement within the company.

If you are a highly motivated and skilled IT professional seeking an exciting opportunity to contribute to a growing MSP company, please submit your resume. We look forward to reviewing your qualifications and discussing how you can become a valuable member of our team.

ID Tech Solutions Inc

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