Ikonix USA is looking to add a Production and Service Leader to its Operations Team!

Every day you use products powered by electricity and battery currents. Every time you toast your bread, charge your laptop, blow dry your hair, or wash your clothing you are using products that need to be tested to ensure their electrical safety.

Our goal is to keep people safe from the dangers of electric shock. Ikonix USA manufactures electrical safety compliance instruments and power sources.

Our customers use the instruments we manufacture to ensure they are producing and shipping products that are safe to use.

The Production and Service Leader is responsible for leading the tactical functions of the laboratory and warehouse teams, promoting the core values of the company, and developing and evaluating the performance of the personnel. The primary focus will be on developing and measuring KPIs for the team of technicians and order fulfillment specialists (OFS), driving operational efficiencies, and ensuring that the operations team achieves the OTD, Sales, and Customer Happiness goals of the organization while meeting and exceeding customer expectations. This is a an onsite position.

IKU offers a competitive compensation and benefits package including:

Quarterly bonus
Paid Vacation and Sick time
9 Paid company holidays
Your birthday as a paid day off
Medical, Dental and Vision coverage
3% employer contribution on 401k regardless of whether or not you contribute
Weekly Organic Produce May - November
Wellness activity reimbursement program

PRIMARY DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Monitor, evaluate, and create improvement plans the performance of the team of technicians and warehouse personnel to the KPIs and Core Values of Ikonix
Ensure a safe work environment and enforce safe work behaviors
Deploy technicians as needed to accomplish the On Time Delivery, Customer Happiness, and Sales goals of the company
Ensure technicians follow the Standard Operating Procedures and Work Instructions as developed by the Electronics Testing Engineer and Quality and Metrology Engineer
Develop, Monitor, and Report out KPI’s for the technician and warehouse teams.
Collaborate with the Production and Inventory Control Specialist to ensure that the production schedule is met, and inventory control practices are followed.
With the support of the Electronics Test Engineer, work to optimize operations processes through continual improvement
Ensure that 5S standards are implemented and maintained.
Use Lean Manufacturing methodologies to eliminate waste in the operation, and strive for continual improvement
Ensure compliance with ISO 17025 and 9001 Standards

EDUCATION / EXPERIENCE

Bachelor’s Degree or Equivalent Experience
Minimum 5 years in manufacturing or sales and service
Minimum of 2 years of management or supervisory experience leading a manufacturing or technician team
Electronics troubleshooting experience a plus
ISO 17025 and/or 9001 experience
Excellent written and verbal communication skills

ADDITIONAL DUTIES

Identify tools, training, and resources needed by the technician team
Assist the Operations Manager in preparing the operations budget
Collaborate with other departments in achieving the goals of Ikonix
Manage the equipment and shop supplies budget
Assist the Operations manager with facilities management, and utilities management functions and contractors: e.g. landscaping, janitorial, fire safety, trades, etc.
Reinforce Ikonix core values

TRAVEL

Travel Unlikely

MARGINAL JOB FUNCTIONS

Identify possibilities for improvement
Adhere to ISO processes
Other duties as assigned

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, talk, hear, read and requires use of hands.
The employee is frequently required to stand and walk.
The employee will be required to lift and/or move at least 70 pounds.
This position may occasionally require the use or operation of special equipment such as a test and measurement equipment.

Ikonix USA LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ikonix USA LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Production and Service Leader