Dynamics 365 Finance and Operations Senior Support Engineer

Onsite in Preston, WA

Job Description

Responsibilities:

Provide comprehensive support for Dynamics 365 Finance and Operations addressing user queries and resolving issues promptly.
Coordinate closely with our Microsoft partner and internal teams to manage escalations and ensure timely resolution of complex issues.
Develop and deliver training programs and materials to ensure effective use of Dynamics 365 Finance and Operations by end-users.
Facilitate user acceptance testing (UAT) and ensure successful deployment of critical updates.
Maintain thorough documentation of all issues including system configurations, processes, and training materials.
Stay updated with the latest Dynamics 365 Finance and Operations features and best practices.

Qualifications:

Proven experience as a Dynamics 365 Finance and Operations support engineer with tier 1 and 2 incident resolution
Experience with training and support in a production Dynamics 365 F&O environment
Strong expertise in Dynamics 365 Finance and Operations modules
Including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Commerce, Operations & Manufacturing
Excellent problem-solving and analytical skills.
Exceptional communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Preferred Qualifications:

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