Subject Matter Expert and Trainer (TS/SCI Required)

**Please apply here or on ClearanceJobs -- Note we have multiple other job openings around the world!**

Immersive Wisdom® offers a remote collaborative ops center platform for distributed & disaggregated operations that allows geographically dispersed personnel to effectively work together and act without having to be physically present, even in severely bandwidth-limited environments, using existing desktops and laptops.

We are seeking Subject Matter Experts/Trainers (*TS/SCI security clearance required*) to join our growing organization. SMEs work closely with customers, potential customers, and our broader team, to drive the broad adoption of Immersive Wisdom's platform.

The Role

Understand each customer’s mission sets and operational processes in order to seamlessly integrate Immersive Wisdom into their workflow
Serve as a lead customer interface during engagements
Drive product adoption, renewal, and customer satisfaction by bringing value to customers every day
Ensure all client needs are met, solving issues at the lowest level and knowing when to escalate
Learn Immersive Wisdom systems used to support and engage customers throughout the customer lifecycle
Proactively drive adoption and ensure ongoing client satisfaction and retention
Understand the Immersive Wisdom solution and be able to articulate the features and benefits to provide appropriate solutions for specific customer needs
Provide customers with expertise on the Immersive Wisdom platform and highlight key features and functionality enabling the customer to achieve their objectives
Ensure seamless onboarding and account setup for customers
Maintain accurate customer satisfaction and usage data on assigned customers
Collect customer feedback and clearly articulate product recommendations for Immersive Wisdom product development
Continuously drive tactical efficiency and improvements for the Mission Success organization
Willingness to travel

Desired Skills and Experience

Active Security Clearance (TS/SCI)
Bachelor's degree or equivalent relevant experience in a related field
Department of Defense experience or client-facing or product experience with a strong interest in supporting customers in the DoD
Familiarity with Enterprise Software, SaaS, or other technology related experience a plus
Creative, resourceful, detail-oriented, and highly organized
Outstanding communication and presentation skills
Tech savvy with the ability to learn new software and CRM tools
Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
High level of accountability and the ability to execute on multiple and competing projects and deadlines
Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
Passion for driving business value to customers through software development and new technology
Proven development of excellent client relationship skills
Strong work ethic and ownership of both company and client goals/objectives, focused on understanding, meeting and exceeding customer expectations.

ELIGIBILITY FOR SECURITY CLEARANCE REQUIRED FOR THIS POSITION: STATUS OF US CITIZEN REQUIRED. IMMERSIVE WISDOM, INC. (THE “COMPANY”) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S RACE, COLOR, SEX, PREGNANCY, ANCESTRY, NATIONAL ORIGIN, AGE, DISABILITY, MEDICAL CONDITION, GENETIC INFORMATION, RELIGION, CREED, MARITAL STATUS, MILITARY OR VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY APPLICABLE LAW.

About Us

The Immersive Wisdom software platform brings together existing sensor feeds, enterprise applications, maps, 3D data, geospatial sources, and video streams into a synchronized real-time, interactive remote collaborative operations center, accessible worldwide. Distributed users can interact via real-time sharing, presentation, annotation, and data query tools, and via live voice & chat, providing remote physical presence and real context.

Today, we work with some of the most exciting customers in the world.

Immersive Wisdom

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Subject Matter Expert and Trainer