Key Responsibilities:

Network Management:

Network Security:

Implement network security measures, including firewalls, VPNs, and intrusion detection systems.
Design and implement backup and disaster recovery plans to ensure data integrity and availability.

Hardware and Software Maintenance:

Diagnose and repair hardware issues on desktops, laptops, printers, copiers, and servers.
Provide cell phone support for company-issued iPhones.
Maintain and support the Avaya Merlin Magix phone system.

Help Desk Support:

Provide tier 1 and tier 2 technical support, resolving a wide range of user issues promptly and effectively.

Windows Systems Management:

Configure and optimize Windows 10 and 11 operating systems on desktops and laptops.
Install and update essential software applications, including Microsoft Office 365 and antivirus programs.
Diagnose and resolve hardware and software issues to minimize downtime and maintain productivity.
Integrate Windows devices into corporate networks, ensuring seamless connectivity with printers, servers, and other network resources.
Provide technical support and training to users on Windows features.

ISC Systems Management:

Manage Cisco Meraki dashboard, firewall, switches, access points, and cameras.
Handle Ubiquiti UniFi Wi-Fi Building Bridges.
Manage Dell VxRail HCI System Software servers with VMware and Microsoft Servers 2012R2, 2019, and 2023.
Administer Microsoft File & Print server, users, and company data.
Administer and manage Microsoft Office 365 environments.
Apply software updates and manage user access for various applications, including Steel Projects PLM 2024, Structural Material Manager, Aptean Made2Manage ERP, and The SMS Group Shop Floor Data Collection.
Support Honeywell data collection devices.
Manage backup services using Unitrends/Kaseya and Commvault Cloud SaaS.
Implement virus protection using ArmorPoint, Cybereason, and TrendMicro.

Other Applications:

Experience with Adobe Acrobat, Maxxess Systems (eAXxess software), AxTraxNG Access Control System Software, AutoDesk (AutoCad, Fusion, Inventor), Hypertherm Pronest, and BlueBeam.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant network systems certifications or an associate’s degree may be considered.
Proficiency in managing and configuring network systems and security measures.
Strong problem-solving skills and the ability to work independently and as part of a team.
Excellent communication skills and the ability to provide effective user support.
Lifting capabilities - must be able to lift more than 50 lbs.

Preferred Experience:

A minimum of two years of experience with virtualization technologies, cloud services, and network security.
Familiarity with hardware maintenance and help desk support.
Knowledge of ISC systems Microsoft networks and various software applications.

Industrial Steel Construction, Inc.

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