At Integrity Express Logistics it is our overall mission to live up to our company name. We are a family-owned business with over 30 years of logistics experience. We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the most reliable and driven employees. Together this formula has carried Integrity to where we are today.

As a Carrier Relations Specialist your primary function will be to answer Carrier questions related to loads they have completed with IEL. You will act as the liaison between the Carrier and internal departments such as sales, accounting, and claims, to achieve resolution of any issues. Carrier support is critical to the success of IEL’s business and is expected to provide excellent service to both our internal and external partners. This position is part of the Operations Team and reports to the Carrier Relations Manager.

Responsibilities:

Respond to Carrier needs and requests via email and phone
Display a working knowledge of IELs systems and processes
Foster strong and positive communication between external and internal customers
Ensure timely follow up to any Carrier issues
Keep detailed tracking of Carrier inquiries and status
Maintain and improve strong relationships with Carriers
Provide feedback to management regarding ways to improve process
Assist SEM’s by providing sales and operations support
Assist with coordination of new hire training
Work closely with Training team to ensure sales team understands procedures
Provide feedback to Sales Manager’s
General office administration

Requirements:

High School diploma or GED
Ability to work under pressure and meet deadlines, while maintaining a positive attitude
Basic knowledge of Microsoft Office
Data entry and customer service experience
Call center or high phone volume experience
Work well in fast paced team settings
Excellent communication both written and verbal
Compliance with company procedures and issue escalation

Preferred:

Transportation or logistics related work experience
Account System or Accounting experience
Familiarity with transportation management software
Basic understanding of FMCSA and Department of Transportation

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

Integrity Express Logistics

New Jobs

Carrier Relations Specialist