IVO Systems, Inc is looking for an exceptional Customer Success Representative to join our growing team. This is a salary position with commissions for upselling current customers and you will work directly with our two co-founders.

ABOUT THE ROLE:

Software Implementation:

• Conduct end-to-end implementation of IVO’s construction operations software platform for new customers, ensuring a seamless transition and integration with their existing procedures or tech

Customer Success:

• Act as customer’s first point of contact and work closely with their team to ensure the software is being used and meeting their expectations

• Hold regular customer meetings to provide training, support, and guidance from software purchase to full deployment and usage

Ongoing Engagement:

• Maintain maximum customer satisfaction via regular meetings to train customers on new functionalities, gather feedback, and explore account expansion opportunities

Contract Renewals:

• Manage customer renewal process and strategy

• Identify upsell opportunities to add more modules to their IVO suite, along with compensation via commissions for successful upsells

ABOUT YOU:

• Proven experience serving the construction industry is strongly preferred

• Proven experience preferred in implementing and rolling out telematics, GPS, ERP or maintenance systems such as CAT VisionLink, HCSS, B2W, Viewpoint Vista, etc. with heavy construction companies

• Strong background in providing exceptional customer support

• Strong relationship-building skills and a track record of driving results

• You’re hardworking, goal-oriented, and have a tireless positive attitude

BENEFITS & PERKS:

• Competitive Salary and Commission(s)

• Office on the Capitol Square in Madison, WI

• Work directly with two co-founders and growing team who worked in heavy civil construction industry for over twenty years combined and created the solution we wished we had.

• We are growing fast, and this is an opportunity to grow with us as we continue to expand

ABOUT IVO SYSTEMS:

• We are a fast-growing B2B SaaS Company with venture backing from Titletown Tech (Microsoft and the Green Bay Packers), that has proven its product in the market with customers nationwide.

• We are trying to improve communication between the field and office in the construction industry, by providing easy to use software that intuitively meets the needs of our customers.

• We provide cloud-based software solutions where our platform integrates the critical operations including equipment locations/dispatching, equipment repairs/maintenance, employee scheduling, and more.

• Our primary clients are heavy civil (road builders) who are struggling to manage their operations, but unaware of the software solutions available to help them.

Thank you for your interest.

IVO Systems - Construction Operations Software

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